F&B Shift Leader - F&B Service Expert

POSITION SUMMARY

As a Shift Leader in the Booking Office at St Pancras, you are responsible for delivering five-star beverage service to both guests and your team. Guests expect attentive yet relaxed service—your personality and professionalism must be equally present.

You support the F&B Supervisor with daily operations and help remove obstacles so your team can perform at their best. As a role model, you lead by example and contribute to creating memorable moments—for guests and colleagues alike.

Responsibilities: Here's what your journey with us entails

• Product (food & beverage), menu, operational, food hygiene, service knowledge is essential for you to advise and counsel more junior team members.
• Knowledge of the overall hotel operations is essential for this role to understand the part you play in the wider guest experience.
• You must be proactive in learning new bar trends, skills, beverage items and bringing ideas to the table to continue drive creativity on the bar.
• Our guests must receive a consistent level of service the first, second and fifth time they visit any of our F&B outlets – if you do not keep up to date with changes within the department, you will not be able to successfully execute this.
• Knowledge of Health, Safety and Hygiene (sanitation, cleanliness)
• L2 Food Hygiene is preferred, and you should work towards achieving this if you don’t hold a certification already
• Attendance at Monthly departmental meetings and 1:1’s is essential for you to have the knowledge you need in your role.
• Advocate and maintain an exceptionally high standard of five-star luxury lifestyle service within the Food & Beverage Service
• Lead by example with attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times.
• You are expected to deliver service to your full potential when you are here – our guests are paying good money in all outlets in the hotel and without them, we wouldn’t be able to receive our monthly wage!
• You’re expected to maintain the cleanliness of all food & beverage service areas, at all times.
• You are expected to carry out other duties that may be required to ensure a five-star total guest experience.

What is in it for you:

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
• Pension scheme participation.
• Life Assurance coverage.
• Annual Performance Review pay adjustments.
• Complimentary gym and spa access.
• Free St. Pancras Experience for you and a guest, including breakfast.
• Free meals while at work.
• Dry-cleaning service availability.
• Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
• 50% discount at any of the St Pancras outlets.
• Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
• Travel ticket season loan.
• Cycle to work scheme.
• Employee Assistance Programme access.
• Comprehensive Training and Development programme participation.
• Awards and recognition celebrations, among many other benefit

Join Our Team: Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.