Event Delivery Coordinator - London Hub
About Us
Jomablue is a leading player in the events industry. But we're not just about delivering top-notch SaaS and onsite solutions for event professionals; we're also about building careers and fostering growth. Our culture thrives on innovation, collaboration, and the relentless pursuit of excellence.
The Role
The Event Delivery Coordinator reports to the Senior Manager, London Hub and plays a key role in helping our customers succeed with our world-class event management software.
Working within our Professional Services Team, you’ll collaborate with event agencies, marketing managers, and internal teams to deliver exceptional virtual and in-person event experiences. We rely on robust processes to ensure top-quality outcomes, and your ideas and contributions will be valued in shaping our success. Passion for outstanding service, a team-oriented mindset, flexibility to adapt to the varying hours of the events industry, and the willingness to travel to events both nationally and internationally are essential in this dynamic and rewarding role.
You must be motivated and passionate about great service. Within a small team, you understand that working closely with others and pitching in when necessary helps our team be stronger and reach our goals. This is a flexible position with the opportunity to mix office and home work environments.
When and Where
This is a permanent role based in our Shoreditch office.
Regular domestic and international travel is required to support event delivery.
Your Duties
- Produce and maintain multiple project plans and documentation for client events using our standard business tools
- Partner with internal Project Delivery Leads and liaise with customers for the full duration of the project
- Apply Jomablue products to build, deliver and support virtual and onsite experiences
- Participate in and contribute to client meetings
- Respond to customers’ requests in a Help Desk environment within defined processes and SLAs
- Follow standard operating procedures to complete tasks within the specified timeframes
- Work onsite within a team at national and international venues to deliver projects
Skills and Experience
While we list some skills and experience items below, we are focused on finding the right person who wants to learn.
Essential:
- 1-2 years experience in a role such as:
- Event Coordinator / Support
- Project Coordinator
- Customer Success or Customer Onboarding
- Exceptional customer service skills
- A good communicator
- Detail oriented with excellent organisational and presentation skills
- Time management - able to consistently meet deadlines and multi-task
- Proactive and self-motivated as well as being a team player
- Performance-driven problem solver
- A flexible and adaptable approach
- Demonstrated technical agility, with the ability to quickly learn and excel with evolving products.
- Competent with modern cloud-based technologies (including or similar to G-Suite, Microsoft Office 365, Salesforce, etc)
Desirable:
- Experience in digital production, account management, or supporting website development projects, from requirements gathering through to successful launch.
- Experience working with CRM, CMS and project management software
- An interest in SaaS or technology to support customer success
The Right Fit
We believe strongly in searching for people that are the right cultural fit for our team. Our competencies are
Communication Excellence - Effective communication ensures clarity, builds relationships and drives alignment across teams and stakeholders.
Collaboration & Teamwork - Collaboration is about working cohesively towards shared goals, valuing diverse perspectives and fostering a sense of team spirit.
Customer Focus - A customer focused mindset ensures that we anticipate and meet customer needs, creating positive experiences and driving loyalty.
Problem Solving & Decision Making - Strong problem-solving involves analysing situations, identifying solutions and making sound decisions, often under pressure.
Dynamic Adaptability - The ability to quickly adjust to changing circumstances, technologies and requirements while maintaining efficiency and effectiveness.
What We Offer
- A commitment to your health and wellbeing, including subsidised access to ClassPass for fitness and wellness activities.
- A dynamic, inclusive workplace where diversity of thought is valued and your development is actively supported through mentorship and feedback.
- Competitive compensation and benefits, reviewed annually to ensure alignment with industry benchmarks and your career progression.
- Dedicated leave days and financial support for approved external training, empowering you to pursue professional development.
- Regular ‘Best Practice Workshops’ and knowledge-sharing sessions that promote collaboration and continuous learning.
- A flexible hybrid work model, balancing in-office collaboration with remote work to enhance productivity and work-life balance.
- A strong commitment to diversity, equity, and inclusion, fostering a workplace where everyone feels safe, respected, and empowered.
Job Types: Full-time, Permanent
Pay: £30,000.00-£42,000.00 per year
Work Location: Hybrid remote in London EC2A 3JF