Salary: £30,805 - £31,637 with progression to £34,132 per annum
Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.
Closing Date: 23 July 2025
The Role
We are looking for a passionate IT colleague to deliver first class customer support, for IT systems and services, to colleagues and students across the University. This is a place-based opportunity providing in person and remote end-user computing support to colleagues and students. It also includes the build and deployment of new devices, as well as delivering upgrades and changes following customer requests.
About you:
We are looking for applicants who can demonstrate the following qualities:
- A collaborative team player who inspires and motivates others
- Adaptive to change and proactive in continuous improvement
- Technically astute and solutions focused
- Committed to delivering high-quality services and results
- Willingness to work in varied settings, including hazardous or medical environments
- Full driving licence and readiness to work at University outstations when required is desirable
We will support you and invest in your personal development to help you succeed in the role and build the knowledge and skills to thrive. You will gain or build upon:
- Hands-on experience with a wide range of EUC platforms and technologies
- Understanding of cybersecurity principles
- Ability to lead and support projects, drive innovation, and identify service improvements
If this sounds like you, we invite you to apply. To apply, please attach your CV and a 1-page cover letter that evidences how you meet the essential criteria for the position, as outlined in the Person Specification of the EUC Support Analyst Job Description.
Informal enquiries may be made to David Swash, EUC Support Manager: david.swash@newcastle.ac.uk
STRICTLY NO AGENCIES
Newcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.
We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.
At Newcastle University we hold a silver Athena Swan award in recognition of our good employment practices for the advancement of gender equality. We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC. We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.
In addition, we are a member of the Euraxess initiative supporting researchers in Europe.
Requisition ID: 28267