Moorfields Eye Hospital NHS Foundation Trust is undergoing an exciting phase of growth and change to fulfil the Trust’s digital strategy. An Electronic Patient Record (EPR) Solution will ensure the Trust continue to improve services we deliver around patient care. It will provide real-time information about a patient’s condition, treatment plans, diagnostic results, clinic visits and more. In addition to improving patient care, the EPR solution will optimise clinical and operational procedures across the organisation allowing us to ensure better outcomes for our patients.
The post holder will lead and coordinate change projects across clinical and operational teams using highly developed transformation and change management skills to embed service and cultural change. They will initiate and nurture innovation of new ways of working across the organisation and support teams to achieve their objectives through providing tools and techniques to deliver change in an effective and sustainable way. A key aspect of the role will involve active participation in EPR build activities, working closely with stakeholders to help shape and configure the solution in alignment with service needs. The post holder will also promote and support the culture change required to embed new ways of working and to support adoption of the EPR solution.
Moorfields Eye Hospital NHS Foundation Trust is the leading provider of eye health services in the UK and a world-class center of excellence for ophthalmic research and education. We have a reputation, developed over two centuries, for providing the highest quality ophthalmic care. Our 1,800 staff are committed to sustaining and building on our pioneering history and ensuring we remain at the cutting edge of developments in ophthalmology.
Requirements
Essential /
Desirable
How Tested
Education / Qualifications
- Educated to Master’s Level or equivalent level of experience (e.g. Business, Management, HR) or ability to demonstrate equivalent level of experience
- Change management methodology qualification (APMG Change Management Practitioner or equivalent certification), similar level experience
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Experience
- Experience of leading on complex service transformation and change projects at a senior level.
- Experience of working with a wide range of stakeholders from across multiple teams, services, and organisations
- Experience of communicating highly complex, sensitive or contentious information to individuals and large groups
- Highly developed transformation knowledge with healthcare setting underpinned by theory
- Good knowledge of NHS strategy, policy, and guidance
- Good knowledge of health service management, project management and change management and redesign
- Experience of using Microsoft Office products, specifically Excel, to analyse data and draw out key issues
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Skills/Knowledge/Ability
- Experience and knowledge of change management principles, methodologies, and tools
- A solid understanding of how people go through a change and the change processes
- Good understanding and demonstrable approach to benefits management
- Excellent interpersonal and communications skills (both written and verbal) with an ability to clearly articulate messages to a variety of audiences
- Ability to lead, manage and motivate teams
- Able to disseminate information appropriately and facilitate collaborative working across a wide range of stakeholders
- Excellent organisational skills including the ability to plan and organise broad range of complex activities
- Excellent active listening skills
- Experience of devising training and development plans to support sustainable change
- Ability to use, analyse and interpret complex data and to construct correspondence and reports demonstrating high levels of accuracy and presentation
- Ability to plan and implement new ways of working and to share knowledge and experience
- Ability to demonstrate partnership working.
- Highly developed, negotiating and influencing skills, overcoming barriers to understanding and acceptance, and reaching agreements
- Knowledge of workforce re-design or service improvement methodology/tools
- Understanding of NHS Information Systems
- Knowledge of complex administrative processes
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Personal qualities
- Self-motivated and proactive
- Ability to work to tight deadlines
- Flexible and adaptable
- Responsive to change
- Team player
- Demonstrate drive and energy
- Ability to motivate others, identify and manage resistance to change
- Ability to gain confidence and credibility of a range of professionals
- To work autonomously and as part of a team
- Proven ability to remain calm and efficient under pressure
- Highly motivated and enthusiastic to learn/develop further
- Demonstrable customer awareness
- Ability to communicate at all levels requiring tact and diplomacy to achieve results
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