E-Commerce Trading Executive
Why Join Us
At WatchNation, we’re proud to be one of the UK’s leading independent watch retailers, offering an extensive selection of watch from some of the world’s most respected brands. As a family-run business, we’ve built our reputation on providing exceptional service, a curated portfolio of brands, and a genuine passion for watches.
We’re looking for a commercially minded E-Commerce Trading Executive with sharp trading instincts and a customer-first mindset. You’ll play a key role in ensuring our products are competitively priced, our website is merchandised to maximise sales, and our customers receive exceptional service at every touchpoint.
Alongside WatchNation, you’ll also have the opportunity to support our in-house microbrand, Cestrian Watches, and contribute to our fast-growing product range.
If you’re analytical, sales-driven, and take pride in delivering great customer experiences, this role will give you the chance to make a measurable impact.
The Opportunity
We’re in an exciting period of growth, with a recent move from WooCommerce to Shopify and new brands joining our portfolio. This role blends trading, merchandising, and customer service — perfect for someone who enjoys working with data, understands e-commerce dynamics, and has the initiative to spot opportunities that convert into sales.
Key Responsibilities
Trading & Pricing
- Monitor competitor pricing daily to ensure we remain competitive across all sales channels.
- Recommend and implement price adjustments to protect margins while driving sales.
- Track sales performance and stock levels to identify high-potential products and slow movers.
- Support the planning and execution of promotions, discounts, and bundles to maximise sell-through.
- Coordinate with suppliers and internal teams to ensure availability of high-demand SKUs and minimise out-of-stocks.
Customer Service
- Provide responsive, professional support predominately via email, but also assist on live chat and telephone when required, resolving issues quickly and effectively.
- Handle order queries, returns, and product information requests in line with brand values.
- Identify common customer queries and work with the team to improve on-site information and FAQs.
Website Merchandising
- Optimise product listings, images, and descriptions for clarity, accuracy, and conversion.
- Merchandise homepage banners, category pages, and collections to highlight key products and offers.
- Ensure seasonal, promotional, and new-arrival content is kept fresh and relevant.
- Manage promotional activity and implement discount strategies to drive sell-through.
Digital Marketing
- Assist in creating engaging email newsletters to promote new products, offers, and brand stories.
- Produce and schedule social media posts across platforms ensuring content is on-brand and optimised for engagement.
- Support the creation of basic graphics, banners, and product images using tools like Canva
Performance & Analysis
- Report on pricing, promotions, and merchandising activity, highlighting successes and opportunities.
- Use data insights to recommend trading actions and improve conversion rates.
What We’re Looking For
Essential:
- Previous e-commerce or trading experience in a retail environment.
- Strong commercial awareness with a natural instinct for pricing and sales opportunities.
- Confident working with spreadsheets, data, and performance metrics.
- Excellent written and verbal communication skills.
- A proactive, solution-focused mindset with attention to detail.
- Experience handling customers via email, live chat, or similar channels.
- Full right to work in the UK.
Desirable:
- Experience with Shopify or other e-commerce platforms.
- Knowledge of watches, jewellery, or other consumer luxury goods.
- Familiarity with Google Analytics, Excel reporting, or other analysis tools.
Job Types: Full-time, Permanent
Pay: £25,000.00-£30,000.00 per year
Benefits:
- Casual dress
- Employee discount
- Store discount
Ability to commute/relocate:
- Chester CH2 3AZ: reliably commute or plan to relocate before starting work (required)
Work Location: In person