Your perspective:
- Private Healthcare for the employee after 12 months of service
- Salary: from £26,500 up to £29,500 (dependant on experience)
- Employee supported volunteering
- Enhanced family leave provisions
- Perkbox and Employee assistance Programme
- Company sick pay
- Employee recognition scheme
- Generous employee referral scheme
- Clearly defined Career path (and all the important support along the way)
- Access to state-of-the-art technology
- Global presence and opportunities worldwide
- Long Service Programme
Your area of responsibility:
Working in some of the best venues and hotels in the UK you will play an integral part in the planning, preparation of some amazing events and will be responsible for the delivery and set up from small meetings through to large scale productions.
Driving, Delivery, and Pick-up:
- Drive Encore owned, leased, or rented vehicles including vans
- Drive Results - Maintain set routes and schedules as directed by their supervisor to meet customer expectations
- Loading and unloading of vehicles
- Review orders for accuracy during both delivery and pickup to ensure all items are accounted for
- Ensure contents are properly secured inside of truck to prevent breakage or damage to gear
- Do the Right Thing - Obey all applicable traffic laws and drive according to the weather/road conditions
- Able to complete a manual and/or electronic log book, based on an assigned region
Customer Service:
- Deliver World Class Service - Provide superior customer service and strive to exceed the needs and expectations of both internal and external customers
- Maintain a positive relationship with all clients through effective communication and interaction
- Assist with dispatching (as needed), which includes planning routes, making driver assignments, coordinating with venues and warehouse personnel and arranging for 3rd party transportation to support regional needs
Equipment Handling
- Value People - Assist warehouse team with other responsibilities to include: pulling, receiving, and transportation of equipment.
- Participate in annual physical inventory process.
- Perform quality control and equipment staging in warehouse as directed.
- Ensure all equipment is picked up and/or delivered on site.
Vehicle Maintenance:
- Works with the dispatcher to ensure vehicles are well maintained through scheduled service appointments as required
- Maintain good general overall appearance of the vehicles and ensure all vehicles are kept clean and free of debris
- Perform daily inspection on vehicle prior to route and ensure Driver Vehicle Inspection logs are performed before each trip
- Maintain and replenish all vehicle fluids as needed – e.g. wiper fluid, DEF, etc.
- Identify mechanical maintenance needs as they occur
- Report any vehicle damages or traffic violations to immediate supervisor in a timely manner
What you bring with you:
- Valid Driver’s License
- Clean driving record.
- Basic Computer Skills
- Exceptional customer service skills.
- General knowledge of vehicle inspection and maintenance.
- General understanding of proper load securement.
- Proficient using GPS and other routing systems.
- Ability to drive or sit for long hours at a time.
- Good communication skills with internal and external customers.
- High degree of team work with customers, peers, and managers.
- Ability to use and understand automated routing software.
- General competencies skills in smartphone use.
- Serve as a brand advocate and ambassador in every interaction.
Our promise to you:
Encore strives to create workplaces that reflect the communities in which we work and live, and where every individual has a full sense of belonging. Our commitment to diversity, equity and inclusion fuels innovation, collaboration, expertise and excellence, while connecting us more closely to our customers