SALARY: £24,000 per annum
Location: Nottingham
Hybrid work available
Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program
Established in the 80's our client has grown to become one of the top ten largest value-added resellers in the UK. Today, they are an independent UK company with full geographic coverage, and our skilled workforce serves a diverse customer base across the public and private sector. They have won awards for their ability to help organisations and users achieve more with technology. They specialise in realising individual ambitions to transform and evolve. They consult, define, adapt and deliver on real-life outcomes and collaborate closely to bring that positive impact home.
This is an exciting opportunity for an Administrator at the office in Nottingham. In this role you will manage relationships across bespoke customer contracts that require the Hardware Support Team to deliver a repairs and maintenance support service, as well as supporting customer contacts via phone, email and through self-service portals.
JOB SPECIFICATION:
- Maintaining a high level of customer service for all support queries, as well as taking ownership of user problems.
- Supporting users/customers in all hardware support returns and repairs Managing the supply of new equipment or collecting old equipment.
- Answering and responding to calls according to process and policy and resolving issues directly. Acting as a service representative for appointed services and taking responsibility for ensuring the customer journey exceeds expectation.
REQUIREMENTS:
This role will suit someone who is an Administrator or Customer Service professional with excellent communication skills.
- Experience of customer focused role
- Excellent Administrator skills
We proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, colour, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law”
We are registered Disability Confident Employer (Level 2) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process.
If you have any such requirements, please do not hesitate to contact us on our email which is training@xma.co.uk , we will be happy to action your requests.
KEYWORDS: Administrator, Customer Service, Problem Solving, Communication.