Deputy Boutique Manager, Old Bond Street
(Permenent, Full-Time)
HOW WILL YOU MAKE AN IMPACT?
As Jaeger-LeCoultre Deputy Boutique Manager, you will play a key role representing the Maison, building and maintaining Boutique reputation by exceeding client expectations and maximizing sales opportunities to reach budgets.
Agile, resilient and connected, you will embrace new retail services while maintaining excellent operations standards as per Jaeger-LeCoultre policies.
Finally, you will be responsible to foster team spirit and to oversee the team members to both exceed targets and achieve boutique KPIs.
Key responsibilities:
Boutique KPIs
Assist the Boutique Director in
- Achieving monthly and yearly Boutique turnover and KPI targets set by the brand
- Achieving personal targets (quantitative and qualitative)
- Delivering a flawless in store journey to clients, inspire other team members
- Managing and ensuring that Store Operations are perfectly followed (corporate guidelines)
- Ensuring highest level of service to After Sales Clients.
- Managing complaints proactively
Boutique Management and team leadership
Assist the Boutique Director in
- Driving, monitoring and reporting performances of the boutique and each team member with boutique routines such as morning briefs and Coaching sessions
- Ensuring that store operations and all store procedures are perfectly followed to enable the team to perform at their very best on the shop floor.
- Providing training plan and career path to your team to ensure highest level of motivations
- Coaching and organising the training and development needs of the team
- Acting as a business enabler for the boutique team to grow and engage VVIC clients database
Business development:
Assist the Boutique Director in
- Leveraging London and Mayfair district strategic location and positioning in the luxury retail sector to grow Jaeger LeCoultre’s business
- Participating in networking activities inside/outside of the Boutique including client events.
- Bringing visibility through affinity partnership and network of contacts to boost sales and traffic
- Leading by example and developing individual relationships with clients and prospects
Retail and Service Excellence
Assist the Boutique Director in
- Ensuring that the “Selling Ceremony” is respected by all team members while delivering a flawless in store journey to clients, while providing best possible clienteling activations
- Deepening the knowledge of the boutique client database, and overseeing the CRM activity
- Striving to achieve 100% in Mystery shopping result for the Boutique team
- Acting as an Ambassador for the Maison, ensuring the integrity of its image with clients and within the local retail community (within Old Bond Street and beyond).
- Working closely with the Boutique Director and marketing teams to ensure the best representation of the Brand in the Boutique, with respect to Visual & Merchandising guidelines
- Ensuring impeccable grooming standards according to guidelines
Outreach
Assist the Boutique Director in
- Developing relationships and build a network of key contacts, build brand awareness and recruit new clients.
- Participating to off-site events and clienteling activities organised by Marketing and event team.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- Extensive experience in Luxury Goods Retail
- Previous experience in managing a team
- Complete understanding of KPI management
- Good general education, with a sense for etiquette and presentation
- Strong perception of luxury service, aesthetics and proactive approach
- Excellent interpersonal competences and ability to interact with international clientele.
- Ability to develop a network.
- Excellent organisational skills, at ease with performance management and analytical tools
WHAT MAKES OUR GROUP DIFFERENT?
Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.
• We value freedom, collegiality, loyalty, and solidarity.
• We foster empathy, curiosity, courage, humility, and integrity.
• We care for the world we live in.
YOUR JOURNEY WITH US:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call
2nd Stage – Interview with the Senior HR Business Partner
3rd Stage – Interview with the Sales Manager
4th Stage – Interview with the Int. Commercial Development Director
LEARN MORE ABOUT LIFE AT RICHEMONT BELOW:
https://www.linkedin.com/company/richemont/
https://www.youtube.com/channel/UCtcz344eqsWvggwOnq-yljg
Jaeger-LeCoultre - YouTube