We have a fantastic opportunity for a Depot Assistant to join our Caledonia depot on a full time permanent basis.
Basic Purpose of Role
To support the depot management team with routine operational and engineering activities, within the ‘disciplined operations and efficiency' framework.
Make recommendations for improving operational and engineering performance, by proactively reviewing business processes, policies and systems.
Support the depot Operations and Engineering Managers to implement business and system change programmes.
Key Accountabilities
- Support the depot management team to maintain accurate records for all aspects of operational and engineering standards and performance
- Prepare information to support disciplinary, grievance or absence management reviews
- Prepare reports by collating, analysing and summarising information
- Support the depot team to ensure that all depot equipment is logged and maintained and that sufficient levels of stock are available, including: ticket machines, driver equipment, cash machines, and ticket rolls etc.
- Ensure items of lost property are logged in Tracerit and coordinate return of items to customers
- Collate and coordinate new uniform deliveries as appropriate
- Collate and process vehicle defect information
- Support the accurate capture and recording of employee hours and attendance, including inputting, checking and collating information from the DAS GUI system, timesheets and clock cards
- Deal with telephone queries and support the satisfactory resolution of customer and employee queries
- Comply with requisition to pay procedures and delegated authorities
- Cover front desk as required
- Other duties commensurate with the role as may be deemed appropriate by the line manager
Skills/Experience
- Clear and confident verbal communication
- Strong written communication with attention to detail
- Efficiency in processing information
- Experience in either a customer service/administration role would be advantageous
Benefits
- Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support
- We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc
- Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass
- Cycle to work scheme
- 25 days' holiday + bank holidays
- Pension scheme and chance to buy discounted First Group shares
- Enhanced maternity / paternity pay
- Flexible working
We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.
Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities and people. We welcome applications from all.
Applicants are advised that background checks will be conducted as a standard part of our recruitment process.