- You will join an onsite team providing 24x7 support with a mixture of onsite rota and oncall
- Candidate will have previous datacentre Experience in large scale datacentres
- Long line cabling experience (up to 50 meters) is essential for this role to support multiple rack deployments with cabling expected to be at a world class standard
- Responsible for effective delivery of technical support, rack installations and project work
- The break fix activities technicians are responsible for include, but not limited to, CPU/memory/Motherboard/HDD replacements, cable replacements, network issue diagnosis and problem diagnosis
- Work on problem escalations with relevant teams to resolution
- Assist with decommissions and destruction events
- Prioritising tickets in the queue is crucial in conjunction with understanding Business Objectives
- Technician will perform activities in accordance with internal polices and service level agreements
- Involvement in multiple projects across numerous lines of business
- Installation and Configuration:
- Plan for new rack deliveries in cooperation with 3rd party team
- Install and configure servers racks, switches, and other hardware.
- Rack installations performed under strict SLA’s to ensure swift handover to the business
- Involvement with the design & commissioning of new whitespaces
- Long-Line Cabling:
- Install, maintain, and troubleshoot long-line cabling for new rack installs to a high standard, ensuring clean, organized, and efficient cable management.
- Ensure that all cabling follows strict OCI standards
- Perform cable testing to help troubleshoot connectivity issues
- System Maintenance:
- Break/fix activities on all server hardware including CPU, System Boards, HDDs. Conduct routine hardware and software checks to ensure optimal operation of systems and equipment.
- Monitor and respond to the issue ticketing system, addressing issues as they arise and according to SLA’s and business requirements.
- Project Work
- Assist with and/or own the planning and delivery of Ad-Hoc projects when required
- Work with inventory teams to ensure materials available for project work when required
- Troubleshooting and Repairs:
- Diagnose and resolve hardware and network issues.
- Perform preventative maintenance when required according to project-based tickets
- Monitoring
- Monitor the ticketing queue and ensure prioritisation according to severity and corresponding SLA’s
- Keep open tickets updated and work with relevant stakeholders to ensure effective workflow
- Collaboration and Support
- Work with other teams (network engineers, system administrators, etc.) to troubleshoot and resolve issues.
- Provide support to on-site teams or remote personnel when required.
- Site Cover
- A rota system for onsite coverage 16 x 7 (subject to change)
- On Call cover required to respond to high severity calls outside of these hours
- Travel
- Some travel will be involved
Career Level - IC3
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