Cyber Risk Insurance Broker

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

The Role

An opportunity is available for the successful candidate to join our International Cyber Insurance team. The ideal candidate will have prior experience of client service and placing cyber insurance for a range of industries and sectors. Within the role you will have the responsibility of developing business, supporting WTW colleagues Internationally with their portfolio of clients and prospects, and working with direct insureds. In this role you will be accountable for retention, new business development, client strategy & placement.

The person will be joining a very successful and dynamic team. We are seeking attributes in a candidate that will add value to this efficient and collaborative team.

Broking and Servicing

• Directly handle large/complex placements in a lead broking role
• Prepare client and prospect presentations
• Work with other colleagues and stakeholders in determining appropriate strategy and solutions for structuring and pricing on each placement
• Identify appropriate markets and determine placement strategy using cyber insurance placement acumen whilst adhering to BU’s protocols
• Create and grow relationships with underwriters in London and international markets
• Lead wording discussions with insurers and producing offices with the support of GB Cyber’s Coverage Specialists
• Participate in information gathering exercises
• Contribute to the development of non-account-specific Cyber & TMT initiatives
• Assist in achieving the goals and objectives of the Cyber & TMT Insurance Practice and FINEX GB, and contribute to the goals and objectives of the Global Cyber Insurance Practice
• Support the overall operational governance and decision-making process
• Overseas travel as and when required
• Ensure adherence to WTW policies, procedures, and all regulatory requirements

Client Relationship Management

• Understand the clients’ business, objectives and risk management needs and look for solutions through the provision of ongoing service
• Develop account service strategy for individual clients in line with Business Unit (BU) process
• Draw on expertise from specialist technical teams within the BU and across the Group for clients as required
• Determine placement strategies to deliver suitable solutions, including price and structure, which meet each clients’ needs
• Accountability for client service and relationship development with producing offices, direct clients and other stakeholders

Placement Management

• Manage compliant processing of contracts as per FCA and contract certainty requirements
• Understand, apply and where necessary explain the BU policies and procedures
• Assist with loading of data into the relevant WTW systems
• Ensure operational and service delivery in line with Group policies
• Support and deliver the end-to-end ongoing client service
• Ensure accurate budgeting, forecasting and tracking of revenue
• Work with senior colleagues in the development of service plans that define the engagement and timing of engagement with the client
• Manage KPIs/SLAs to ensure targets are met.

The Requirements

Competencies

• Extensive knowledge of Cyber insurance
• Preferably ACII qualified or working towards the ACII qualification
• Experience in broking large/complex Cyber insurance
• A focus on excellence and a track record of delivering high levels of client service
• Ability to analyse and provide concise conclusions
• Ability to work both independently and as part of a wider team
• Business and political awareness
• Excellent interpersonal skills with proven ability to build effective relationships, at all levels, with clients, prospects, associates, insurers, and external specialists
• Ability to adapt personal style to work effectively with a wide range of clients, colleagues, and underwriters

Skills

• Excellent communication, negotiation and influencing skills
• Knowledge of claims processes and procedures
• Able to prioritise, manage deadlines and work under pressure
• Comfortable explaining complex concepts and making recommendations to clients/client servicing teams
• Clear and compelling communication and presentation skills, written and verbal
• Language skills (advantageous but not essential)

The Application Process

• Stage 1: CV Recruiter Review
• Stage 2: Recruiter Screen Call Assessments
• Stage 3: 1st Round Interview – Competency Based, Behavioural, Situational.
• Stage 4: 2nd Round Interview – Competency Based, Behavioural, Situational.
• Stage 5: Offer and onboarding.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.