We’re looking for a dedicated and career-minded Customer Success Associate to join our team in Colchester. This role is ideal for someone who enjoys helping people, solving problems, and creating positive client experiences—while also building a career with long-term growth potential.
As a key part of our customer success team, you’ll support client onboarding, ensure satisfaction, and act as a bridge between clients and internal teams. You’ll receive mentoring and development opportunities, making this a strong foundation for a future in account management, team leadership, or business development.
What You’ll Be Doing
- Supporting new and existing clients throughout their journey with us
- Ensuring high levels of client satisfaction through proactive communication
- Assisting with onboarding processes, performance check-ins, and client queries
- Tracking client activity and reporting on engagement and outcomes using CRM tools
- Coordinating with internal teams to ensure smooth service delivery
- Identifying opportunities to improve client experience or upsell services
- Supporting account managers and leadership with key account activities
What We’re Looking For
- Background in customer service, support, or admin is an advantage
- Strong communication skills and a people-first mindset
- Organised, reliable, and proactive in following up and resolving queries
- A team player looking to learn and progress professionally
- Interest in long-term development within customer or account-focused roles
Why Join Us?
You’ll be joining a supportive team that values service, development, and leadership potential. With structured training and opportunities to grow, this is a great step for someone who wants to build a career while making a real impact on customer experience.
Job Type: Full-time
Pay: £26,820.00-£33,570.00 per year
Benefits:
- Company pension
- Employee discount
- On-site parking
- Referral programme
Work Location: In person