Customer Service Representative - Construction and Infrastructure

Permanent/Full Time

Telford

Competitive

Reconomy Connect brings together several of Reconomy's market-leading brands and specialist services in the UK waste and resource management space. It brings together over 700 colleagues and serves more than 13,000 customers, creating a powerful proposition that leverages our scale, cutting-edge technology, data-driven insights and expertise to help customers make the best possible use of their materials and drive toward zero waste.

Our core values drive everything we do. We believe in fostering a supportive environment for our colleagues, delivering exceptional service to our customers, contributing to the community, and working towards a more sustainable environment. If you share these values and are passionate about making a positive impact, we'd love to have you on our team.

We’re looking for a Customer Service Representative to be the first point of contact for our customers, delivering exceptional service. In this role, you’ll handle over 60 incoming calls per day or an equivalent volume of emails, ensuring smooth daily operations through effective organisation and prioritisation of your workload.

You’ll thrive in a fast-paced environment, working collaboratively as part of a team while also taking ownership of your individual tasks. Building strong relationships with customers will be key to your success in this role.

What we need from you:

• Experience in customer service, whether that be in an office, retail or hospitality.
• Comfortable with working under pressure in a fast-paced environment.
• Effective communication skills both written and verbal.
• IT Literate, a good ability with Microsoft programmes such as Word, Excel, Outlook and Teams.
• Good attention to detail to ensure accuracy when placing orders.

Additional job information:

• The working hours are between the hours of 07:25 and 17:25. Your specific hours will be determined by a rota based on business needs, with flexibility to swap shifts as needed, such as to cover holidays or sickness. If there are any shifts that wouldn't work for you, please let us know in your application.
• Saturday shift as overtime once probation has been passed. Working 8am – 12pm on a rota basis. Usually 1 Saturday every 4 – 6 weeks and you will have plenty of notice.
• Working full-time in the office (TF3 3BD) for at least the first 3 months, then the option to work hybrid - 3 days worked in the office and 2 days per week from home on a rota basis.

Our benefits:

• 23 days holiday, increasing to 25 days at 2 years’ service (plus bank holidays). Once you have 1 years’ service, you will be able to join the holiday buy/sell scheme, providing more flexibility in how you manage your annual leave.
• Have your birthday off (once you have 1 years’ service).
• 1 volunteering day per year, to enable you to support local community projects.
• MyPerks – a benefits platform that offers a variety of discounts, cash back options, cycle to work scheme, mortgage advice and wellbeing support.
• Corporate discounts on selected local gyms.
• Competitive pension contribution.
• Life assurance.
• Enhanced maternity leave.
• Company events.
• Employee referral programme.
• Long service awards.

Please note: The closing date for applications is indicative and may be brought forward due to the high volume of applications we are currently receiving. We encourage you to apply as soon as possible to avoid disappointment.

Internal and External

Reconomy Connect