Working in a busy inbound customer contact centre environment, the Customer Services Officer will be responsible for acting as the first point of contact for all Cobalt customers, providing a high quality of service at all times. To be considered for this role, you will need to have experience of dealing with the public in a service capacity, strong problem-solving skills and ability to work as part of a team. You should be able to work on your own initiative and will adhere to and promote Cobalt values and behaviours.
The postholder will be required to ensure that all enquiries are dealt with promptly, maintaining accurate records in line with agreed targets. Proficient communication skills are key for this role, as you will also regularly liaise with other departments, contractors and partner agencies as appropriate to resolve enquiries. The role also includes a variety of administrative tasks such as managing incoming and outgoing mail, photocopying, filing, and keeping the reception area tidy and well stocked with leaflets and information. You will also be involved in taking part in outbound telephone work, customer satisfaction surveys, and providing assistance through coaching and teamwork.
This is a part time vacancy working 16 hours a week across 4 days.
For the full job description and person specification please download the recruitment pack at the bottom of this page.
Cobalt Housing is a registered housing association based in North Liverpool. We manage and maintain around 6,000 affordable homes in Fazakerley and Sparrow Hall, Croxteth and Norris Green.
We carry out a wide range of economic, neighbourhood and community regeneration activities and believe that, by providing quality places to live and support to those who need it, we play our part in developing thriving communities where people are proud to live and can be their best.
Cobalt Housing
199 Lower House Lane
Liverpool
L11 2SF