About Us:
We are a fast-paced, dynamic company that thrives on connecting with people and creating memorable experiences. Our team is passionate about delivering exceptional service and ensuring clients feel valued and supported every step of the way. If you enjoy problem-solving, have a positive attitude, and are excited about working in an environment that is both challenging and rewarding, this role might be for you!
Position Overview:
As a Customer Service Assistant, you will be the face of our company, representing our brand and engaging with customers across a variety of channels. This is not your average customer service role – you’ll be part of a team that drives meaningful connections with our clients through fun and engaging campaigns. We’re looking for someone who loves making a difference and thrives in a collaborative, customer-focused setting.
What You’ll Be Doing:
- Client Representation: Engaging with customers and providing top-notch service during various campaigns.
- Problem-Solving: Addressing customer inquiries and concerns in a prompt, friendly, and professional manner.
- Building Relationships: Establishing and maintaining strong connections with both new and returning clients.
- Campaign Support: Assisting with the coordination and execution of campaigns aimed at driving positive outcomes for our clients.
- Collaboration: Working closely with other team members to ensure smooth operations and client satisfaction.
- Feedback: Gathering customer feedback to help improve and adapt our services for future success.
What We’re Looking For:
- Exceptional Communication Skills: You love talking to people, listening actively, and responding in a clear, friendly, and professional manner.
- Positive Attitude: You’re upbeat and always ready to tackle challenges with a smile.
- Problem-Solver: When something’s not going right, you find creative solutions that make everyone happy.
- Team Player: While you’re great working independently, you know the value of working together and contributing to team success.
- Adaptability: You thrive in a fast-paced environment and are open to change as new challenges arise.
- Customer-Centered: You have a genuine passion for helping others and providing an exceptional experience.
Qualifications:
- High school diploma or equivalent required.
- Previous customer service experience is preferred but not required.
- Strong organizational skills and attention to detail.
- Proficient in basic computer applications (email, Microsoft Office, etc.).
- Ability to work well under pressure while maintaining a positive and professional demeanor.
What We Offer:
- Competitive salary and benefits.
- Opportunities for growth and development within the company.
- A fun, dynamic, and inclusive work environment.
- Ongoing training and support to help you succeed in your role.
- The chance to be part of a supportive team that values your contributions and celebrates success together.
Job Type: Full-time
Pay: From £25,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking
Work authorisation:
- United Kingdom (required)
Work Location: In person