We are seeking a Customer Service Representative to join our team.
The ideal candidate will be responsible for providing exceptional customer service, resolving customer queries, and promoting additional products or services.
Responsibilities:
- Handle incoming customer inquiries via phone, email, and live chat
- Provide accurate, valid, and complete information to customers
- Upsell products or services to increase revenue
- Perform data entry tasks accurately and efficiently
- Analyse customer needs to recommend the most suitable solutions
- Maintain a high level of professionalism and phone etiquette at all times
- Communicate effectively in English
Qualifications:
- Previous experience in a customer service role is advantageous
- Proficient in data entry with strong attention to detail
- Excellent phone etiquette and communication skills
- Ability to analyse information and solve problems effectively
- Strong interpersonal skills and a customer-focused approach
- Ability to work well under pressure and in a fast-paced environment
Job Types: Full-time, Permanent
Pay: £25,896.01-£28,769.14 per year
Benefits:
- Company events
- Company pension
- Gym membership
Schedule:
- Monday to Friday
Experience:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person