Customer Service Advisor - Yard

STARK Group
£24,420 - £30,619 a year
Darlington, England
Full time
1 day ago

At Jewson, part of Stark UK, we believe that our greatest asset is our people! We're not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home!

Hours – 7:45am- 5pm Monday to Friday, every second Saturday 8am to 12noon

Jewson, Lingfield Way, Yarm Road Industrial Estate, County Durham, DL1 4PZ

What You’ll Be Doing

  • Acknowledge every customer, ascertain their needs and wow them with quick and efficient service

  • Ask open questions to build strong relationships and understand our customers current and future requirements so we can support all their needs

  • Maintain excellent standards across the counter, shop floor and yard.

  • Operate machinery safely and carry out key operational activities such as offloading, picking, packing, restocking and loading vehicles

  • Adhere to all company practice and policy, especially in relation to health and safety, compliance and business controls

  • Provide advice on products and services with particular attention to cross-selling packages and services such as Build Aviator and Tool Hire

  • Understand our approach to pricing and be able to communicate credible prices

  • Support business initiatives to increase sales, margin & service as required

  • Continually develop your knowledge of core and specialist product lines to meet customer needs

What We’re Looking For

Customer Service - High levels of customer satisfaction with frequently returning customers and growing live accounts

Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world.

Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics

Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness.

Pride - You take pride in your work and are dedicated to producing top-notch results.

What’s in it for you?

  • Competitive Basic Salary

  • Retirement Savings Plan (Pension) – with Legal & General

  • Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.

  • WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway

  • Aviva Digicare + Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)

  • Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover

  • Employee Discount

  • Refer a Friend scheme

  • Wellbeing Centre via WorkPerks

  • New Reward and Recognition programme

  • 34 days holiday per year

At Jewson, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.

If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!

What's next…

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have.

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

Apply
Other Job Recommendations:

skip yard picker

low profiling & grinding ltd
England
£28,883 - £36,573 a year
  • Flexitime
  • Bolton BL5 3JF: reliably commute or plan to relocate before...
  • outside labouring: 1 year (preferred)...
1 week ago

Yard Staff

Bethell Racing
North Yorkshire, England
  • Company pension
  • Free parking
  • On-site parking...
4 days ago

Yard Operative - Ladas Drive, Belfast

Haldane Group Careers
Belfast, Northern Ireland
£26,320 - £33,327 a year
Are you a logical thinker? Someone that enjoys a fast-paced environment and looking for a new opportunity that will excite you...
2 weeks ago

Yard Operative

Ross Roofing Supplies Ltd
Salford, England
£24,420 - £39,550 a year
  • On-site parking
  • Monday to Friday
  • Overtime...
4 weeks ago

Yard Labourer With FLT Counterbalance

Trademaster Approved
East Riding of Yorkshire, England
£13 - £19 an hour
  • Operate and maintain warehouse management systems to track...
  • Load and unload materials from lorries, ensuring proper...
4 weeks ago

Sales Consultant

Easy Bathrooms
Cardiff, Wales
  • Retail and trade customer sales
  • High level of customer focus providing world-class service
  • Order and payment processing...
1 day ago

Seasonal Colleague - Oldham Huddersfield Rd Extra

Tesco
England
£24,000 - £28,000
  • Being a colleague in one of our stores means that you will...
  • You'll meet great people, learn new things and be part of a...
16 hours ago

Residential Childrens Care Worker

Horizon Care and Education Group
Wiltshire, England
£25,646 - £32,474 a year
  • Ensuring the young person has a safe space to relax and...
  • Supporting our young people to reach their potential and...
1 day ago

Customer Delivery Driver - Northampton Weston Favell Extra

Tesco
West Northamptonshire, England
£26,700
  • Holiday starting at 20 days plus a personal day rising to 22...
  • Request flexible working from day one...
16 hours ago

Professor (Assistant/Associate/ Full Professor) in Analytics and Operations

Imperial College London
London, England
£38,560 - £48,825 a year
The Analytics and Operations Group at Imperial Business School invites applications for a faculty position in Analytics and...
1 day ago