Job Activities
- Provide excellent customer support through liaison with the customer, third party suppliers, SM’s, ABM’s and other departments
- Answering direct calls from customers in a prescribed timeframe and delivering service and support for the customer
- Advise customers on threshold levels for bulk deliveries by analysing and monitoring the signalman sites
- Providing existing and prospective customers with price information on request
- Process applications / accounts for Customers
- Liaise daily with Sales Managers and Area Business Managers on all aspects of customer service for specific customers in each channel
- Deliver the customer service element of the channel strategy set out in the specific business channel KPI’s
- Help to maintain customer accounts in CRM (Salsa)
- Calling existing customers to secure orders to meet or exceed required targets
- Control aged debt by using Business Planning reports to follow up payment of outstanding invoices.
- Provide feedback on KPI’s for each channel in relation to sales targets, quotations, order placing, aged debt, DSO
- Record and gather information in relation to customer complaints ensuring all information is correctly logged. Assist in investigations to close out complaints
- Raise credit / debit notes as directed
Candidate Profile
- 2 years’ experience in office-based customer service role
- Confident using full Microsoft package (Excel is essential)
- Experience using CRM systems
- Good attention to detail and communication skills
Job Types: Full-time, Fixed term contract
Contract length: 24 months
Additional pay:
- Performance bonus
- Yearly bonus
Benefits:
- Cycle to work scheme
- Employee discount
- Gym membership
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Referral programme
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Ferrybridge WF11: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Salary Expectations for the role
Location:
- Ferrybridge WF11 (preferred)
Work Location: In person