Customer Service Advisor – 12-Month Maternity Cover (Part-Time or Full-Time Considered)
Location: Acacia House, Blackbrook Park Avenue, Taunton, Somerset, TA1 2PX
Salary: £24,782 per annum (pro rata)
Hours: 2 x 20-hour roles available
Contract Type: 12-month fixed term (maternity cover)
Working Pattern: Flexible weekday availability required
Whether you're just beginning your career or ready to take your next step, this opportunity could be exactly what you're looking for. Join our passionate team at Somerset Care — where everything we do is driven by our core values: Connecting with people, Making a difference, Doing the right thing, and Embracing change.
We are currently seeking Customer Service Advisors to join our friendly and supportive Customer Service Centre. This team plays a key role in guiding customers and their families through what can often be a confusing and emotional time — finding the right care.
What You’ll Do:
- Be the first point of contact for customers and potential clients
- Provide outstanding customer service with empathy and professionalism
- Respond to and process enquiries quickly and effectively
- Accurately record all information using internal systems
- Work flexibly to support the team during peak periods, covering leave or sickness where needed
Hours of Work:
- Two full days per week (8:30am – 5:00pm)
- One half day per week, alternating fortnightly: 8:30am – 1:30pm / 12:00pm – 5:00pm
- We are happy to consider full-time applicants too
What We’re Looking For:
- Previous customer service experience (essential)
- A friendly, confident communicator who is comfortable supporting customers over the phone
- Strong organisational skills with a proactive attitude
- Alignment with our values and a genuine desire to make a positive impact
Why Join Somerset Care?
- Comprehensive induction and training with opportunities to gain NVQ qualifications or start an apprenticeship
- Enhanced pay rates for nights, weekends, and bank holidays
- Access your earnings before payday via Wagestream
- Discounts through Blue Light Card and other national retailers
- Recognition awards including Bright Sparks, Long Service, and Somerset Care Group Awards
- Refer a Friend Bonus – £350 per successful referral (no cap!)
- Wellbeing support and regular staff events
Somerset Care Group is an equal opportunities employer. We welcome applications from all backgrounds and communities.
Please note: We may close this vacancy early if we appoint a suitable candidate before the advertised closing date.
Apply online today, email recruitment@somersetcarecareers.com, or call our friendly onboarding team on 01823 802 637 for more information.
Somerset Care Group is an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion / belief, sexual orientation or age.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
Job Type: Temporary
Contract length: 12 months
Pay: £24,782.00 per year
Benefits:
- Company pension
- On-site parking
- Referral programme
Experience:
- Customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person