R&W Scott Ltd is a leading UK-based manufacturer, specialising in innovative, high-quality branded and own label products for retail, foodservice, and wholesale customers worldwide. Our extensive product range includes Chocolate Flavour Coatings, Confectionery Fillings, Icing, Sweet Sauces & Spreads, and Jams & Marmalade. We also offer a range of health-based ingredients that provide excellent, quality solutions for products with specific nutritional requirements.
Situated in Carluke, in Central Scotland, our BRCGS AA+ certified site boasts a skilled and experienced workforce dedicated to delivering superior customer satisfaction.
We are looking for a Customer Service Administrator to join our team on a part-time basis - Hours of work Monday 8.30am to 12.00 noon, Tuesday to Thursday 1.30pm to 4.30pm and Friday 3 hrs (start & finish time still to be confirmed)
Job Purpose:
To manage & progress orders and/or queries from our customers whilst maintaining data accurately and in timely manner. Provide support and advice to customers & internal departments within the business. Ensure department is ‘audit ready’ and provide support when required.
Key Responsibilities will include: -
· Process orders and or amendments, emailing confirmation as per customer requested.
· Ensure customers (internal and external) receive a quality service and a high standard of care, meeting agreed standards.
· Co-ordinate, collate and reconcile paperwork linked to customers and update on customer service key indicators.
· Investigate discrepancies. Complete and close out queries for customers and hauliers
· Support the wider team during audits, ensuring customer service records and paperwork is readily available.
· Liaise with planners on stock holding and highlight potential shortages or delays ensuring key issues are communicated.
· Complete all administrative duties as required (including ad hoc).
Ideally, the successful candidate would possess the following: -
· Professional telephone manner
· Excellent verbal and written communication skills
· Strong organisational and time management skills
· Ability to multi-task and problem solve
· Competent in all Microsoft Office packages
· Experience using Sage would be advantageous, although training will be provided
Job Types: Part-time, Permanent
Pay: £12.60 per hour
Benefits:
- Company pension
- Cycle to work scheme
- Life insurance
- On-site parking
- Referral programme
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
Application deadline: 26/06/2025
Reference ID: CS
Expected start date: 30/06/2025