Helpdesk Advisor - Monday to Friday 37.5 hours
2 days working from home
*Canteen and Gym on-site*
Overview
We have a fantastic opportunity to join our customer help desk team at JLA!
We are experiencing significant growth across the business which makes this a really exciting time to join us on our adventure.
Set in the picturesque village of Ripponden, our head office is a great place to work - we have a state of the art on site gym and a fantastic cafe serving healthy food throughout the day.
We are looking for customer focused individuals to join our Customer Help Desk. Working as a part of a vibrant and energetic team, your role is to handle our customer queries, take ownership of the situation and demonstrate real empathy to provide a resolution to the customer's satisfaction.
Our team also provides technical support to the customer, for which training will be provided. We are looking for a professional and enthusiastic individual with very strong experience in customer service. The ability to work in a fast-paced environment and desire to deliver a great customer experience is essential.
Key responsibilities
- Handling Customer Queries in a polite and professional manner
- Logging jobs and booking engineer visits
- Capturing accurate notes on our internal systems
- Liaising with internal departments to resolve customer queries
- Achieving customer and business KPIs
Qualifications, Skills & Experiences
Essential
- Ability to provide outstanding levels of customer service
- Skilled in creating a network of internal contacts to support the resolution of customer queries
- Good organisational skills
- Good knowledge of the English language, both written and verbal
- Demonstrated ability to provide outstanding customer service
- Experience of working in a busy team; driven to achieve personal, team, and business goals
- Demonstrated evidence of applying 'soft-skills' such as empathy to resolving customer queries
- Demonstrated experience of taking ownership of customer queries
- Aptitude for quickly building rapport with our customers by showing patience, empathy and understanding
- Strong team player
- Confidence and eagerness to own and resolve issues by showing initiative and willingness to learn
Desirable
- Good level of computer literacy including Microsoft
- Proficiency of using Office and Smartphone Apps
- Excellent writing skills with the ability to use clear, concise language specific for the purpose and audience
- Previous experience of working in a customer helpdesk capacity
What's on offer?
- on site state of the art gym
- on site cafe serving healthy food throughout the day
- Great team working and fun environment
- Fantastic leadership and opportunity to develop and grow
Job Types: Full-time
Job Types: Full-time, Permanent
Pay: From £24,297.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Gym membership
- On-site parking
- Referral programme
- Sick pay
- Store discount
Application question(s):
- Will you be able to reliably commute to the Ripponden office 3/5 days a week for this job?
Experience:
- telephone based customer service: 1 year (preferred)
Work Location: Hybrid remote in Sowerby Bridge