Customer Engagement Executive

Vita Group
£26,000
Cheshire East, England
Full time
4 weeks ago

Customer Engagement Executive – Alderley Edge, Cheshire

Salary: £26,000 per annum 

Hours Per Week: 40 Hours per week

Working Patterns: Monday – Friday. The role may require flexibility in working hours, including occasional weekends and be onsite during peak operational periods, particularly in the summer season.

Vita Group is an intelligence driven platform creating tomorrow’s city living. It’s represented by seven unique lifestyle brands, in multiple cities across the UK and Spain with residents and guests from over 100 countries. Vita’s principal commitment to its people is to inspire and empower and it’s something the business is deeply passionate about, hiring the very best people and enabling them to perform at the very best of their abilities. We are looking to appoint an experienced and enthusiastic Customer Engagement Executive to support our customers once they’ve booked their accommodation, and all through their time as a resident with us. 

Our Brands Vita Group - Vita Student - Union - Uhaus - House of Social - House of Social Food Hall - Dough Religion


Our Customer Engagement Executive's

Deliver customer support to our Vita Student brand and will play a key role supporting our Customer Enrolment Manager, as the first point of contact for our residents who have secured their student accommodation, providing a seamless handover from our Sales Team, and ensuring all necessary details are accurately captured to ensure a positive move-in experience, answering any questions that students may have along the way.


Who We’re Looking For

A talented and ambitious customer focused professional looking to gain quality  experience in a dynamic entrepreneurial business as part of their own personal career path.

 Professional Experience

Personal Characteristics

In return, we will provide the experience and exposure within the business group (UK and internationally) to help develop skill sets and hone expertise for career progression.


Why work for us…….

Vita’s nurturing environment encourages colleagues to develop, perform and excel at what they do and provide plenty of opportunities for career progression. We reward the commitment and dedication of our people by providing the following benefits:

Holidays – 22 days paid holiday, rising each year up to 25 days (pro rata)

Flexible Working Hours – Monday to Friday, with an option to work from home 1 day per week.

Bank Holidays – 8 paid holidays (England & Wales Bank Holidays) (pro rata)

Your Birthday – We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them.

Perkbox – All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences, such as; cinema tickets, supermarket savings, discounted days out, a daily coffee or a summer holiday – there’s something to suit everyone!

Royal London Pension – We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.

Parties & Events – We expect high standards from our people and like to reward demanding work by hosting parties and events each year, encouraging colleagues to let their hair down, have a great time and celebrate success together.

Recognition Programmes – We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.

Career Development – Whether your Vita career is a medium or long-term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes.

24/7 Employee Assistance – The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing.


Important

Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.

All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.

Apply
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