Customer Assistant - Instore Bakery - Harrogate

Working Pattern

Week 1

Sunday 11:00 - 19:00
Tuesday 13:00 - 21:00
Friday 11:30 - 19:30

Week 2

Monday 13:00 - 21:00
Thursday 13:00 - 21:00
Saturday 11:30 - 19:30

Join our team at M&S as a Customer Assistant in our Bakery section, where you'll become a champion of our delicious baked goods. We're seeking passionate individuals with a love for baking and a deep understanding of bakery products to deliver fresh perspectives every day.

You'll be a brand ambassador who’s ready to recommend our delicious bakery products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

· At M&S, our customers don't wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.

· Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App, to enhance both the customer experience and ensure they get the products they want when they need them.

· Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait while maintaining high standards in food safety and hygiene consistently. You’ll be ready to roll your sleeves up, work hard and go above and beyond every day.

· Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and our customers.

· Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.

Are you ready for it? Take your marks and get ready to apply.

Purpose  

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.   

Key Accountabilities  

·              Serve our customers efficiently, both on the shop floor and at service points  

·              Keep the store clean and tidy, ensuring that our shelves are always stocked with product 

·              Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities  

·              Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store. 

·              Build expert product knowledge to sell and recommend our products and services  

·              We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time  

Key Capabilities  

·              High levels of customer service 

·              Committed to delivering excellent work with great attention to detail  

·              Open to and acts upon feedback, asking for this regularly  

·              Takes accountability for planning and managing own workload efficiently 

·              Strong communication skills 

·              Adaptable to changing situations 

·              Builds positive relationships by being a good listener 

·              Good level of digital capability 

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. 

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. 

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.