About The Role:
As Credit Controller, you will be responsible for the collection of overdue fee related debts.
Your main responsibilities will include:
- Recovering outstanding debts in line with RCB Healthcare policies and procedures including the maintenance of accurate records and continually improving collection rates
- Requesting payment by effective and efficient communication
- Reviewing outstanding debts within set timeframes and follow up if payment is not received
- Dealing with complex and difficult accounts
- Processing ad hoc electronic payments
- Promoting and set up Direct Debit/standing order instructions
- Following up rejected direct debits and obtain alternative payment if required
- Communicating as appropriate with Home Managers, residents, and relatives from all demographic backgrounds to make suitable arrangements to clear any debts owed
- Maintaining Cash Sheets with confirmed and expected payments
- Addressing queries/complaints from residents, care homes and relatives efficiently, diarising all communications
- Obtaining copies of all legal documentation as required such as POA/Probate/Land Registry searches
- Signposting individuals to appropriate service providers for further information and/or in-depth debt management advice.
- Understanding the various types of debt, and the appropriate process for collection
- Reporting un-paid client contributions to the relevant authorities in line with their required timeframes
- Preparing accounts for legal action ensuring that all vital information has been collated
- Corresponding with our legal team when requested by the manager
- Collecting income for care fees through the raising of invoices and manage the recovery of the debts
- Ensuring payments from providers are made within the RCB Healthcare timeframes
- Ad Hoc financial tasks
About You:
The role will involve frequent interaction with colleagues, residents, families, and external organisations. You will have high level of written and verbal communication skills to deliver excellent customer service.
Ideally you will have previous experience working within a sales ledger / credit control environment, have some knowledge of the care industry and worked as part of a team in a previous role.
You will be Sage and Excel literate, have good analytical skills and a high level of attention to detail, and have the ability to work to tight deadlines.
Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.
Job Type: Full-time
Pay: £30,000.00-£40,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person