Credit Control Assistant
Location: Harlow | Hours: 37 per week, MondayFriday (hybrid working)
Reports to: Credit Control Manager | Salary: Competitive + excellent benefits
Are you detail-oriented, highly organised, and motivated by delivering results?
Warwick Estates is looking for a Credit Control Assistant to join our finance team in Harlow. In this role, youll help ensure the accurate and timely collection of Service Charges, Ground Rent and Estate Rent Charges supporting both our customers and our internal property teams.
What youll do:
Raise and issue Service Charge, Ground Rent, and Major Works demands using internal systems
Track arrears and issue reminder notices in line with lease terms
Refer overdue accounts to debt collection agencies and liaise with them on case progress
Apply admin fees and "one-off" charges in accordance with our procedures
Support property managers with site debtor updates and account queries
Communicate professionally with leaseholders and respond to queries within set timeframes
Maintain accurate account notes and ensure all relevant records are saved appropriately
Assist with financial audits during new business handovers
Keep up to date with relevant legislation, including leasehold law and GDPR
What youll need:
Essential:
Strong written and verbal communication skills
Excellent attention to detail and ability to manage your own workload
Desirable knowledge:
Credit control and/or service charge experience
Understanding of property management, GDPR, and County Court Claim procedures
Experience with service charge accounting and corporate banking systems
Why join us?
At Warwick Estates, were proud to be a dynamic and growing company. We support personal development and value people who thrive in fast-changing environments. In return, we offer a supportive team, a clear purpose, and a great benefits package:
33 days holiday (including bank holidays)
Pension scheme 4% employer / 5% employee
Private medical insurance with Vitality
Life insurance 2x salary
Hybrid working office-based in Harlow with some flexibility
Who we are:
Warwick Estates manages properties across the UK, acting on behalf of clients who delegate property management functions to us. Our work includes:
Lease compliance and service charge collection
Health and safety compliance
Delivering trusted, high-quality service to clients and residents
Were guided by our values:
Team players | Open, honest & transparent | Professional
If you're looking to grow your career in a values-led, customer-focused organisation wed love to hear from you!
Ready to apply?
Submit your CV and a short cover note outlining your interest in the role.