Job Advert
Job Title: Credit Control Administrator
Location: Salisbury
Company: Fexco Property Services
Type of Employment: Full Time, Permanent
About this role:
We are recruiting for a permanent Credit Control Administrator to join our busy client accounts department based in our Salisbury Head Office, playing a major role in our team dealing with all aspects of Credit Control.
Main Duties and Objectives:
- Working through the whole portfolio of the group to ensure credit control is carried out to the deadlines as part of a team.
- Processing of overdue, final notices and pre-litigation letters and associated charges using the diary functionality within QUBE.
- Reviewing appropriate cases in a timely manner prior to solicitor referral, ensure a watertight case for litigation.
- Responding to Credit Control queries via phone calls / e-mails / letters in relation and assisting with queries and complaints.
- On rota basis responding to Client queries via phone calls in relation to Client Accounts matters and assisting with queries and complaints.
- Escalating customer calls and e-mails as appropriate PMs and Customer Service Team as appropriate
- Making outbound phone calls relating to the collection of arrears, where applicable to Housing Associations and multi-property owners.
- Liaising with the Property Managers to ensure the appropriate course of action before placing customers with debt collection agents and where relevant ensure Client Director approval has been obtained.
- Negotiating payment plans for property owners and bi-monthly payment reconciliations to ensure payments are made and management of this process
- Debtor reporting and chasing up of outstanding credit control items
- Working alongside Credit Control Manager to ensure work is fully completed to a high standard
Essential Skills:
- Good level of proficiency with Microsoft Word and Microsoft Excel.
- Excellent communication skills, both verbal and written.
- A confident and assured telephone manner.
- Exceptional organisational skills and ability to work to deadlines.
- An effective and enthusiastic team player.
- Motivated and target driven.
- Strong attention to detail and high level of accuracy.
- Ability to work on your own initiative.
- Capable of working under pressure during busy periods.
- Experience of high-volume data management, transactions and controls.
- Multi-mailbox management.
- A desire to collect debt
Bonus Skills:
- Previous credit control experience
- Lease and Property Management knowledge
- Experience of using QUBE system.
Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.
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