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Prime Management Group are looking for a Full Time Control Room Operator for a busy Control Room based in our Head office. Shifts to include days, nights and weekends over a 4 on 4 off shift pattern. Good verbal & written communication skills are essential as are excellent punctuality & attendance. Applicants must be smart in appearance with a professional attitude, have excellent customer service skills, excellent punctuality & attendance, be observant, able to complete comprehensive incident reports, and have a drive to ensure the job is completed to the highest standards
Job Specification:
- Self-motivated people to work as part of a team in a fast paced, varied environment. Applicants must be flexible to work in a shift pattern covering 24 hours including working both days and nights.
- The main focus of the role comprises non- exclusively of the below:
- Monitoring of CCTV and Alarm Systems
- Communicating with Clients and Security officers on site in a professional, courteous manner and to clearly establish the requirements of the individuals
- Ensuring all reports are fully completed and accurately detailed.
- To maintain and update records as appropriate in response to calls and information received.
- To create and maintain a good professional working relationship with all persons whom the employee must liaise with in the performance of the duties of the post.
- To handle received alarms in line with company procedures communicating details of alarm activations to sites and relevant authorities.
- Investigate and save CCTV footage for Police Evidential purposes.
Essential Skills:
- Excellent communication skills
- Very strong attention to detail
- Proven inter personal and communication skills, both oral and written
- High degree of computer literacy
- Strong organisational skills
- SIA CCTV Operator Licence not required but preferable
Job Types: Full-time, Permanent
Pay: £12.50 per hour
Benefits:
- Company pension
- Health & wellbeing programme
- On-site parking
Schedule:
- 12 hour shift
Experience:
- Security: 1 year (required)
- Control Room: 1 year (preferred)
Work Location: In person