Control Room Operator
We are currently looking for a Control Room Operator to join our expanding Team in Milton Keynes. Ideal candidates will be able to demonstrate a high level of professionalism and excellent customer service skills.
Whilst experience of working in a security environment is preferred, full training will be provided.
Ideal candidates:
- Excellent telephone manner and communication skills.
- Attention to detail and organised.
- Ability to use own initiative to manage time effectively.
- Proficient in Microsoft Outlook, Word, and Excel.
- Ability to handle busy switchboard.
- Able to manage multiple priorities with flexibility and enthusiasm.
- Work effectively and professionally with staff of all levels.
- Able to work effectively and efficiently under tight deadlines.
- Strong problem-solving skills.
- Have a pro-active, can-do attitude.
As a Control Room Operator, you will be responsible for:
- Support the field operations team in delivering the overall service provision. (i.e., If you are finding difficulties in covering certain site, please ring the relevant operations manager).
- Assist with coordinating the workforce scheduling up to 600 field-based employees, all sites must be fully rostered 4 weeks in advance.
- Communicate schedules to all employees.
- Respond to telephone enquiries for schedule changes and updates.
- Prepare manpower availability records as required.
- Prepare reports using database information.
- To monitor CCTV Cameras and respond to incidents, always maintaining vigilance.
- Communicate / speak to customers, providing excellent customer service.
- To ensure that any anti-social behaviour/ incident is dealt with in an effective and timely manner and reported to the correct authorities (Police, etc.).
- To prepare and produce incident reports when required.
Keep note and log access control management system and book guards in on site (confirm shifts, etc.).
- Liaise with customers when required.
What can we offer you?
- Generous staff discount scheme
- Unique Pay Scheme
- 28 days holiday (inc. Bank holidays)
- Promotion path and career development.
Why Brooknight?
Brooknight Security is a privately owned company providing a range of security services to corporate customers, the logistics and distribution sector and retailers. With a nationwide presence, we are an established company for more than 28 years and we have provided services to a diverse range of customers. Our growth and success have been based on providing a first-class service while retaining values that are vital to building excellent customer relationships. We focus on trust, integrity, and a desire to deliver an exceptional service.
If you are looking for a role in Security and be a part of great team, we would like to hear from you - Apply online today!
Job Type: Full-time
Pay: £12.27 per hour
Benefits:
- Company pension
- On-site parking
Schedule:
- Flexitime
- Monday to Friday
- Night shift
- Weekend availability
Work Location: In person
Reference ID: Control Room Operator