General Information
Job Advert Title Content & Knowledge Management Specialist Location United Kingdom Function/Business Area Human Resources Employment Class Fixed Term ContractDescription
Content & Knowledge Management SpecialistAbout Astellas:
At Astellas we are a progressive health partner, delivering value and outcomes where needed.
We pursue innovative science, focussing initially on the areas of greatest potential and then developing solutions where patient need is high, often in rare or under-served disease areas and in life-threatening or life-limiting diseases and conditions.
We work directly with patients, doctors and health care professionals on the front line to ensure patient and clinical needs are guiding our development activities at every stage.
Our global vision for Patient Centricity is to support the development of innovative health solutions through a deep understanding of the patient experience. At Astellas, Patient Centricity isn’t a buzzword - it’s a guiding principle for action. We believe all staff have a role to play in creating a patient-centric culture and integrating an awareness of the patient into our everyday working practices, regardless of our role, team or division.
We work closely with regulatory authorities and payers to find new ways to ensure access to new therapies. We deliver the latest insights and real-world evidence to inform the best decisions for patients and their care-givers, to ensure the medicines we develop continue to provide meaningful outcomes.
Beyond medicines, we support our stakeholder communities to drive initiatives that improve awareness, education, access and ultimately standards of care.
The Opportunity:
As the Global Content & Knowledge Management Specialist you will be responsible for the implementation of the Knowledge Management and Communication Management Strategy for Workforce Services. The role will focus on ensuring the content within the HR Knowledge Base (myHR portal) is accurate by collaborating with content specialists globally to create new content and transform existing content.
The role will report into the Global HR Workforce Services Lead and will work closely with other HR teams across the broader HR function and where required directly with the business. This position is based out of Addlestone, UK.
Key Activities:
- Develop the documents, controls and governance necessary to ensure that HR policies, processes and related documents are updated, stored and published appropriately.
- Establish and approve a communications and engagement strategy for Workforce Services and managing the ongoing implementation and execution of this – reviewing the effectiveness engagement across the function.
- Lead Value Team within GBS Employee Experience Pod to deliver consistency of content management within HR and GBS – within agile framework.
- Prepare all knowledge content for implementation of chatbot/AI technology.
- Develop, promote the Continuous Improvement mind-set through acting as a Change Agent, training and encouraging continuous Improvement initiatives at all levels of the People Services organization.
- Ensure knowledge updates are communicated to relevant HR stakeholders and impacted parties across Astellas when required.
Essential Knowledge & Experience:
- Experience in a similar role within a global organization.
- Proven experience of creating HR Documentation for employee & manager audience.
- Experience of creating, editing & publishing knowledge articles and blocks in ServiceNow.
- Must have solid change management experience whilst implementing communication within workforce strategy.
- Experience in improving employee engagement.
- Must have strong stakeholder management skills and the ability to influence without authority.
Preferred Experience:
- Sound understanding of implementing AI / Technology within HR Workforce.
- Methodological with ability to prioritize and ability to meet deadlines.
- Collaborative & Proactive in nature.
- Candidates available to join immediately will be highly preferred.
Education:
- Minimum Bachelors degree in Human Resources or equivalent.
Additional information:
- This is a fixed term contract (Maternity Cover).
- This position is based in our Addlestone office in the United Kingdom.
- This position follows our hybrid working model. Role requires a blend of home and a minimum of 1 day per quarter in our Addlestone office. Flexibility may be required in line with business needs.
What We Offer:
- A challenging and diversified job in an international setting.
- Opportunity and support for continuous development.
- Inspiring work climate.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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