Job Description
WHAT YOU’LL DO
As a Content Coordinator for GB/IE, you will play a vital role in enhancing customer value, strengthening our brand, and driving sales by ensuring that all copy and content used in internal and external communications is polished and impactful. You’ll work towards aligned, cross-functional goals, focusing on omni-channel sales performance and customer-centric strategies.
Key responsibilities include areas such as:
- Ensure all translated copies adhere to brand guidelines and maintain a consistent tone of voice, delivering relevant and engaging messages for the local market in collaboration with the Copywriter.
- Proofread and approve all assets for owned media channels, print, video, and digital materials to ensure accuracy and consistency across all touchpoints.
- Work closely with stakeholders and the Regional Production Hub to manage workloads and meet deadlines.
- Oversee the publishing of organic social media content for the local social platform (Facebook), ensuring alignment with the regional publishing plan.
- Serve as the main point of contact for Customer Service and the Press Officer to address customer interactions on social media including during crisis situations.
- Write and translate copy for internal communications, including store updates and local customer information on an ad hoc basis.
WHO YOU’LL WORK WITH
In this role, you will collaborate with multiple teams to ensure the successful expansion of the business. You will work closely with Content Production Managers, Copywriters and the full Content Operations teams, providing key insights and recommendations.
WHO YOU ARE
We are looking for people with…
- Exceptional language and communication skills in English as well as a good visual eye.
- Hands-on experience managing multiple projects as well as time management skills.
- A marketing or copywriting degree (preferred but not required).
- At least 3 years of experience as a Proofreader or as a Copywriter or, with a background in managing social channels—preferably within fashion retail or creative agencies.
- A solid understanding of marketing content strategies and digital channels.
- Strong organisational and coordination skills, with the ability to stay calm under pressure and deliver on deadlines.
And people who are…
- You are a marketer with exceptional language skills in British English.
- You excel at adapting translated copy to align with brand and market guidelines.
- You are organized and detail-oriented,
- You manage multiple content streams efficiently, ensuring the timely execution of daily tasks and the smooth operation of all local content.
WHO WE ARE
H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.
We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.
WHY YOU’LL LOVE WORKING HERE
At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.
All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.
JOIN US
Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.
If you feel your experience, skills and ambitions are right for this role, apply by sending your application through the career site as soon as possible but no later than Sept 1, 2025.
This is a temporary position for 1 year. The position is based in our London Office and reports to Content Team Manager.
Take the next step in your career together with us. The journey starts here.
*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.