The role is an integral part of the patient experience and journey in the hospital. The role acts as a main point of contact for patients and their family along with multiple partners to ensure the appropriate care plan is in place for discharge.

The aim is to remove barriers prior to discharge, aiming home first using a strength based approach.

This role is primarily for Northwick Park Hospital, but the employee will need to remain flexible to cover cross-site when needed

Be responsible to optimise hospital bed utilisation and reduce the length of stay by ensuring the timely , safe transfer/discharge of patients to the most appropriate and agreed environment. This will include monitoring the transfer of patients to non-acute rehabilitation centres and facilitating delayed transfers of care.

Instigate and co-ordinate meetings with patient , family/carers and community agents and facilitate joint working partnership between Primary and Secondary Care.

Coordination with multiple professionals

Organisation and planning ahead

Managing relationships and communication with multiple partners

Case load management

Proactive thinking and coordinating

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:
Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK

St Mark’s Hospital: an internationally renowned specialist centre for bowel disease

Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice

Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

To view the main responsibility, please see the attached the Job Description and Person Specification.