Job details
Job reference
REQ0176
Date posted
16/06/2025
Apply by
29/06/2025
Location
Ebley Mill - Stroud
Salary
£27,711 pro rata, per annum
Package
-Excellent pension scheme - Flexi Working Scheme - Hybrid working approach - Employee Wellbeing Offer - For more information please see the benefits section on our website
Contractual hours
26
Basis
Temporary
Job category/type
Community Services
Community Support Officer (Careline Digital Switchover)
Job description
This is an exciting time to join Stroud District Council’s Community Services Team as we take bold steps to modernise our services and deliver them in a more connected, community-focused way. From upgrading our analogue Careline equipment to a new digital solution, to embedding asset-based community development across our work, we’re committed to helping people live safer, healthier, and more independent lives.
About the role
As a Community Support Officer (Careline Digital Switchover), you’ll play a vital role in supporting the delivery of our careline digital service switchover.
You’ll work closely with internal teams and residents to:
- Implement the digital switchover for our Careline service.
- Review and improve processes and procedures to enhance service accessibility.
- Maintain and update customer databases.
You’ll be part of a small, dedicated team that values innovation, collaboration, and community impact.
About you
You’ll have experience of working in an environment that requires attention to detail, excellent communication skills and will be passionate and enthusiastic about delivering exceptional customer service whilst working under pressure. You’ll have a sound knowledge and experience of:
- Careline products and services
- You will be highly motivated and community focused.
- You’ll be able to use your own initiative to solve problems.
For an informal discussion, please contact Louise Myatt Communities Development Officer or Hannah Drew Communities Development Manager on 01453 766321 or community.services@stroud.gov.uk
Please note this is a temporary contract up to 6 months.
In exchange for your expertise, experience and enthusiasm we provide a fantastic, sector-leading range of staff benefits. Please click here for more information:
https://www.stroud.gov.uk/jobs-and-careers/benefits-of-working-for-us
It is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientation, those from Black, Asian and other minority ethnic backgrounds, and people with disabilities.
Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children. Safer recruitment practices are applied to all job vacancies
Stroud District has an energy unlike any other place. To find out more about what makes our place, our people and our businesses so special, please follow the link to our dedicated website:
Stroud District – The Natural Place