It’s a great time to join Cornwall Housing! We’re listening and responding to what our tenants want from us. We’re changing the focus of our teams and putting the right resources in place, to move to a new way of working based around localities. And we’re investing in our employees – we’ve increased our annual leave offer and have flexible working options through ‘Balance’. If you’re after a challenge and a change, where you can really make a difference, then we’ve got a home for you at Cornwall Housing. Join us to create safe homes in strong communities for one and all!
Community Safety Officer
About the role
This is a hands-on, community-based role where no two days are the same. As member of the Neighbourhood Housing Team, it is how you work with people that matters. Focusing on delivery of tenancy enforcement, focusing on managing cases of anti-social behaviour, playing a key role in supporting Neighbourhood Housing Officers, promoting early intervention and ensuring a consistent and high quality services for our residents. Building and maintaining strong partnerships with external agencies including the Police and Social Services while managing individual case with care and professionalism. We want you to care about where you work and make a difference for these residents and communities.
What you’ll need to be successful:
- Confidence working with people in challenging situations – you’ll build long-term relationships with residents, manage sensitive conversations, support vulnerable tenants, and take enforcement action where needed. You’ll also represent us in multi-agency meetings, so being calm, credible and professional matters.
- Experience of delivering a technical service and using legislation – You’ll need to be able to demonstrate a knowledge of anti-social behaviour law, legislation, consumer standards, and the RESPECT Charter for ASB, or a similar technical field with experience of working in a housing related field or equivalent, with a working knowledge of anti-social behaviour or conflict management is essential to this post
- Proven ability to conduct visits and carry out interviews – You’ll lead visits and interviews and need to be able to appropriately challenge and deal with difficult conversations. Following up with full written records of interviews and investigations, so experience in good case management is important.
- Experience of building positive and trusted relationships – You’ll need excellent communications skills, with the ability to adapt your style to different situations. A calm and composed approach under pressure is essential, as is the ability to convey clear, concise and clear message even in challenging circumstances.
- A full UK driving licence and access to a vehicle – this is a patch-based role covering around 500 homes where visibility matters. You’ll be out meeting residents, inspecting homes and estates, and taking proactive steps to improve neighbourhoods.
To find out more about the role and requirements, please view the Role Profile.
Our offer to you
Salary: £34,369.00 per year
Working Hours: 37 hours per week
Contract Type: 1 Permanent role. Existing CHL employees are welcome to apply as a secondment opportunity, but please discuss this with your manager before applying.
Base: Hybrid working - working from office, home, site and in the community as needed. This role requires you to typically work from the office at least 1-2 day/s per week.
Your base will be:
- North East = our main office in Chy Trevail, Bodmin, PL31 2FR. T
Our North-East area covers from central towns of Bodmin to the seaside at Bude, from Launceston and over to picturesque Padstow, Camelford and Wadebridge. The patch area for this role is Bodmin and Launceston.
What you’ll get from us in return is:
- A challenge like no other – Cornwall is unique and so are we!
- A highly competitive total package that includes a decent salary (with annual negotiations with recognised trade unions for cost-of-living salary increases), Local Government Pension Scheme, 28 days annual leave plus bank hols (rising to 31 days plus BHs after 5 years’ continuous service) with the option to buy more, family friendly policies, and our flexible approach to work
- A senior management team who will listen and support you, and encourage your ideas and creative thinking
- Investment and support in your continuous learning and development
- Access to discounts on entertainment, shops, wellbeing and travel through our on-line portal
- And a chance to really make your mark
Safeguarding
We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a Basic DBS check. You will be asked to complete the relevant DBS check to be successfully appointed to the role.
To apply
https://www.cornwallhousing.org.uk/jobs/housingmanagementjobs/
It’s really easy to apply for our roles – simply follow the link to create a candidate profile, answer the screening questions and upload a CV.
The planned closing date for applications is Sunday 29 Jun 2025 (midnight). However, we reserve the right to close the vacancy early if sufficient applications are received. So we recommend that you please submit your application early.
formal interview.
Interviews are planned for Monday 7 July 2025, at our main offices in Chy Trevail, Bodmin.
We are a Disability Confident employer and will offer an interview to applicants under this scheme that meet the essential requirements of the role. We will also work with you to put in place reasonable adjustments when possible.
Contact us
If you’d like to have a discussion about the role, please feel free to contact us at peopleandHandS@cornwallhousing.org.uk or 01872 324 329
Thank you for your interest in supporting our important work at Cornwall Housing, delivering safe homes in strong communities for one and all!
Recruitment Agencies – we are not currently seeking agency support with this vacancy, thank you. Please view our information for recruitment agencies here: https://www.cornwallhousing.org.uk/jobs/recruitment-agencies/
INDCHL
Job Types: Full-time, Permanent
Pay: £34,369.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Free or subsidised travel
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Paid volunteer time
- Sick pay
- Store discount
- Work from home
Schedule:
- Flexitime
- Monday to Friday
Licence/Certification:
- Driving Licence (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Bodmin PL31 2FR
Reference ID: 2642