Commercial Sales Leader, Retail, Consumer Goods, Comms & Media UK

As a visionary Commercial Area leader covering Retail, Consumer Goods, Communications, and Media industries, you will collaborate across the Retail, Consumer Goods, Communications, and Media sectors to unlock new levels of business performance and address critical market challenges. Your role involves spearheading strategic initiatives designed to drive exponential revenue growth and fostering alignment among leadership teams across diverse markets within your area. You will champion the adoption of AI-driven transformation while implementing change strategies that resonate with C-suite executives and elevate customer satisfaction.

By proactively identifying emerging market opportunities, you will represent Microsoft as an industry pioneer and thought leader. Your expertise will shape scalable go-to-market strategies, promote the adoption of innovative cloud solutions, and leverage partnerships to deliver innovative solutions that fuel market expansion. Cultivating a culture of inclusion, mentorship, and accountability will be central to your leadership, as you inspire and reward high-performing, diverse teams. Finally, you will foster collaboration across executive networks and strategic partnerships, paving the way for sustainable long-term growth that impacts the entire ecosystem.

Responsibilities

What You Do:

Customer Advocate and Market thought Leader: Build and model trustworthy relationships in the market and industry to provide differentiated expertise across the executive suite of the customer and prioritized partners. Driving YoY satisfaction improvement in Customer & Partner Experience through Account Team Quality, Customer Plans and Account Transition experience.
Growth and Transformational Sales Leader: Champion operational excellence through the landing, coaching and adoption of Microsoft’s Customer Engagement Methodology (MCEM) across Industry.
People Leader: Build the capabilities for the customer journey left to right across all Retail & Consumer Goods, Comms, Media & Telco industries. Foster talent pipeline to ensure coverage to blueprint and headcount preservation. Develop an inclusive culture that attracts top talent coupled with a track record of exceptional sales performance.
Steward of the Business: Lead the RoB, provide leadership for segment operations including partnering with Enablement & Operations and Finance to apply judgement to the segment forecast and pipeline hygiene in alignment with weekly Area and Core to region rhythms.

Compliance: Commit to upholding Microsoft's trust by adhering to its values, culture, and Trust Code in every decision.

How You Do:

• Actively and visibly sponsors transformation initiatives across areas, including Coaching for Impact (consistent execution of solution plays) and learning programs to upskill the business, industry, AI, and leadership proficiency of sellers across whole area.
• Creates a consumption culture that drives a rolling 12- month Account Technical Unit (ATU) created Stage 1 Azure Consumed Revenue (ACR) pipeline
• Dedicates time weekly for each market to build a consistent coaching rhythm with managers on how they can enable their teams to succeed across Field Revenue Accountability (FRA) Consumption, Usage Excellence, Orchestration and in attracting, developing, and retaining talent with transparency and empathy.
• Leads the charge as the ambassador for The Era of AI, positioning it with senior level decision makes as well as engagement with execs in GSI's and Advisories
  Double down on Software Defined Sovereignty, Azure, AI, and Cybersecurity in execution of the WW Enterprise Commercial Growth Plan
• Drives accountability by leading and representing the Area in weekly, monthly, and quarterly Enterprise or ATU rhythms of connection.
• Builds credibility by spending at least 1 hour weekly developing an understanding of industry imperatives, competitive landscape, customer executive priorities, partner sponsorship and building strategic partnerships focused on TAM capture and Horizons 2 and 3.
• Continues progress on Enterprise Operating Unit (EOU) orchestration, driving alignment across EC shared resources, Specialist Team Unit (STU) Customer Success Unit (CSU), Global Partner Solutions (GPS), and Sales Enablement & Operations (SE&O) in area or subsidiary to execute as One Microsoft.

Measure of success:

• Growth in Industry, ACR, Security, Unified Support, aligned mainstream solution plays in all the area market
• YoY growth in billed revenue, consumption, and usage excellence in each segment with achievement in FRA attainment, partner share and ACR across teams.
• Execution excellence for overall Enterprise Commercial business across Enterprise.
• Lead and model AI Halo conversation, Cloud Solution Area narratives and execute the Go To Market and Enterprise Commercial Growth Plan
• Active participation in Area governance councils, continued advancement of partner integration into the Enterprise Commercial business as evident in partner share and co-selling targets
• Foster a successful future for you and your team through the adoption of role-specific activities, behaviors, and habits that result in personal growth for every team member, increased time with customers and partners and collective team success through a culture of empowerment, transparency, and trust.

Qualifications

• Extensive experience in senior sales leadership roles.
• Extensive experience in managing high-performance sales and/or technical-sales teams.
• Extensive experience in coaching solution sales and account development strategies.
• Extensive experience in leadership roles in multi-tiered large organizations.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.