Commercial Collections Specialist
Full Time / 12 month Contract / £25,000 to £30,000 / Office Based / Stoke
Please don’t let the 12 months element put you off, this is a rare opportunity to add a great role and experience to your CV.
Water Plus, one of the UK’s largest water retailers for around 350,000 customers, has a 12 month fixed term contract for a Commercial Collections Specialist, based in Stoke (ST4 4TW).
This role allows ample opportunity for curiosity and an opportunity to grow, due to the diverse nature of the role.
What’s the role?
As our Commercial Collections Specialist, you will investigate accounts to ensure they are ready to progress to litigation or the Enforcement of the County Court Judgments.
This involves using a wide variety of tools at your disposal, via google or systems we have in place, to ensure we have followed our processes fully and correctly.
There is an expectation to converse with customers to resolve any contentious issues and ensure all fixes are corrected to enable the collection of the outstanding debt. There is continuous communication and support within the team and internal Legal Counsel.
What are some of the duties I’ll be doing?
- Conduct pre-litigation reviews and carry out necessary follow up actions; supervised by solicitors in the team complete triage forms to instruct external counsel or internal legal, to issue proceedings. Or to send back to the business to progress and correct accounts. Producing reports and attending meetings to discuss findings.
- Conducting reviews and producing triage forms of historic cases, checking on valid information, assigning risk level and providing recommendations for resolution, supervised by solicitors in the team.
- Assist the litigation with operational requirements (for example invoices) or similar in live cases.
- Assist with the instruction and enforcement of judgments.
- Ensure accounts are cleansed following litigation process, prior to putting back into dunning journey or released back into usual processes.
- Assist in on-the-job training and development of other team members and provide specialist support, to deliver outstanding performance.
- Handle complex enquires/issues to the satisfaction of the customer and Water Plus, as the subject matter expert.
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What are we looking for from you?
Essential:
- Clear and fluent communication skills, written and verbal, including letter writing and email production
- Ability to influence and negotiate, with strong interpersonal skills
- Attention to detail, with a high degree of accuracy
- Ability to adapt to fast paced, changing environment
- IT literate, MS Office, Excel
Desirable:
- Legal training including a legal degree
- Awareness of water industry and market
- Experience with Mecoms
What do we have to offer you?
- A competitive salary of £25,000 to £30,000 dependent upon experience
- 25 days annual leave (pro-rata if you join part way through our annual leave year). Plus never work your birthday, Plus all Bank Holidays.
- Free parking.
- Free Healthcare cashback Plan (re-claiming for spend on optical treatment or dental care and so much more). You can also choose to pay to upgrade your membership to include a partner and children.
- Pension scheme with employer contributions matched to 6%; Life Assurance.
- Confidential Employee Assistance Programme
- Access to discounts and offers from 350+ top brands.
- Access to Water Plus Academy to develop personally and professionally, incl support with professional qualifications and study leave.
What is a Water Retailer and who is Water Plus?
When parliament approved The Water Bill in 2014, it declared that the water market could become competitive for non-domestic customers. It ruled that water wholesalers could no longer provide the retail element for their non-domestic customer. Water Plus is a Water Retailer, and we went live in 2017 as a joint venture between United Utilities and Severn Trent and our customers range from small independent businesses to some of the biggest names in the UK.
A few years on, we are an award-winning trusted water retail partner for around 350,000 non-domestic customers across England and Scotland. Amongst other accolades, we have recently won the UK Customer Satisfaction Award for Sustainable Customer Service for 2025, for our work with customers and employees – the second UK Customer Satisfaction Award we have won in two years.
Please note: We may close the advert sooner than the date advertised, therefore, you are encouraged to apply as soon as you can. If you have any questions or issues regarding your application, please email us at recruitment@water-plus.co.uk
Please note we may close this vacancy earlier than advertised, therefore, you are encouraged to apply as soon as possible to avoid disappointment.
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Pay: £25,000.00-£30,000.00 per year
Benefits:
- Company pension
- Free parking
Schedule:
- Monday to Friday
- No weekends
Application question(s):
- Please briefly summarise your transferrable skills and why you've applied to this opportunity?
- What is your notice period?
- What is your salary expectation?
Licence/Certification:
- right work in UK without employer sponsorship now/future (preferred)
- legal training and a legal degree (preferred)
Work Location: In person
Application deadline: 26/06/2025
Expected start date: 07/07/2025