Job description:
ABOUT THE ROLE
Location: Selfridges
Status: Full Time
Compensation: Competitive
Position Summary:
The Kith Client Advisor is a very important piece of the client’s in-shop experience as well as the overall operations of the shop. Through best-in-class service, the Client Advisor ensures customers have a consistent, genuine, and quality experience while in our shop(s). Acting as a brand ambassador, the Client Advisor plays a key role in helping create and maintain an organic and enjoyable overall customer experience. By providing authentic and curated after-sale communication, the Client Advisor seeks to foster and grow client relations to drive sales. The Client Advisor supports company and management initiatives/direction, while always adhering to the brand’s policies and procedures. Client Advisors are scheduled to flex schedules and hours are given based on the needs of the business.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
RESPONSIBILITIES
Primary Responsibilities:
- Greet, assist, and provide best-in-class customer service to all Kith clients & customers.
- Foster and maintain relationships with clients through professional, friendly, and efficient after-sale communication.
- Display expertise and familiarity of product knowledge, brand history, company policies, and shop/company strategies.
- Continuously partner with the Management team regarding individual goals as well as overall business.
- Partner with the Management team to efficiently execute action plans and brand initiatives.
- Assist in ensuring completion and accuracy of any/all operational task(s), as business needs.
- Partner with Management and Visual teams to maintain a visually appealing sales floor and ensure the brand’s visual standards are always met.
- Properly communicate sell-through, to ensure product availability.
- Always ensure adherence to all company policy and procedures, including but not limited to availability & scheduling needs of the business.
- Assist shop management team with housekeeping responsibilities including but not limited to, dusting, sweeping, collection of trash, and other tasks traditionally associated with standard retail operations.
Special Projects/Tasks:
- Aid during any Visual initiatives, as needed.
- Efficiently aid in the execution of any cycle counts, physical inventories or other inventory management task(s) as required by the business
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
REQUIREMENTS
Availability:
- Open & flexible availability, including but not limited to evenings, overnights, and weekends as well as Holidays.
- Availability to consistently work weekends, special projects, drops/releases or as the business’ needs require.
Experience:
- 3+ year(s) in a retail sales position.
- 3+ year(s) in customer service roles, preferred but not required.
- 1+ year(s) in apparel, footwear, or luxury goods, preferred but not required.
Skills/Abilities:
- Efficient time management skills
- Ability to multi-task and manage multiple projects at once
- Standing and walking for prolonged periods of time.
- Ability to lift and move 25lbs.
- Ability to perform standard tasks that are related to retail operations including but not limited to, bending, twisting, and climbing ladders/step stools.
- Ability to stand and walk for prolonged periods of time.
WHO YOU ARE
Professional Characteristics:
- Strong Communicator
- Team player
- Self Starter
- Adaptive and resourceful
Personal Characteristics:
- Personable and welcoming
- Energetic
- Consistent positive energy
Job Type: Full-time
Work Location: In person