As a Claims Auditor you will work closely with the Claims Audit Lead to provide auditing resource, ensuring Acorn’s Regulatory compliance and good Governance controls are operating effectively to mitigate risks. You will engage with Claims Handlers and other Claims staff to identify root causes of issues and barriers to success – as well as work with team leaders to develop Quality reviewing skills and improve operation of the Quality Management system.

Role: Claims Auditor
Location: Liverpool or Sevenoaks with hybrid working. Also open to remote (with occasional travel) for those unable to regularly commute to these locations.
Working hours: 37.5 hours a week - Monday to Friday from 9am to 5:30pm
Salary: £31,349 - £43,750 depending on experience, plus an up to £2000 annual bonus, paid out quarterly.

What you will be doing:

• Contribute to planning of Audit activity
• Delivery of agreed audit activity
• Producing insightful reports with the Claims Audit Lead and Governance Manager to drive business improvement and compliance
• Be an integral part of the Claims Governance Team, carrying out deep dive reviews to support understanding of root causes, and testing solutions before audit actions being assessed as resolved.
• Support the Claims Audit Lead with oversight of the Quality Performance System, undertaking Calibration with the Claims Audit Lead, providing coaching and support to Quality Reviewers (Team Leaders)
• Stay updated on changes in FCA and FOS regulations and communicate these changes to the team, implementing and advising on necessary process changes.

What we’re looking for:

• Excellent written English and report writing skills
• Direct experience of working in several Claims disciplines, including customer facing roles, personal injury and credit hire essential
• Demonstrable investigation skills
• Motivated self-starter who is able to plan, and deliver against deadlines
• Understands the regulatory framework in which Acorn Claims operates, keeping knowledge up to date
• Analytical mindset with the ability to interpret data and produce meaningful reports.
• Enthusiasm and passion for Quality, being resilient in ensuring that identified improvements are sustained
• Excellent communication and interpersonal skills, with the ability to work with Senior Managers, Team Leaders and Claims Handlers
• Career focused, having attained or willingness to work towards relevant Industry qualifications

Grow with Acorn

At Acorn Insurance, we’re proud of our Liverpool roots — and even prouder of how far we’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.

We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

• • We run through walls for our customers and each other
• • We challenge the status quo
• • We succeed when we help those around us succeed
• • We decide quickly when the smart thing to do is use our judgement

Benefits:

• • 35 days’ holiday (including bank holidays) with additional buy/sell options
• • 24/7 mental health support & free counselling available
• Grow with us: Through career fairs, leadership programs, and learning on the go!
• • Flexible benefits, including early access to salary via our internal platform
• • Hybrid working options to support work-life balance and individual needs
• • Recognition awards, social events & more

Our Commitment to our colleagues:
These aren’t just words — they’re the principles we live by. And we’re proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:

• • Mindful Employer – championing mental health and well-being
• Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
• • Menopause Friendly accredited – supporting every stage of life
• •️ Armed Forces Covenant signatory – honouring those who serve
• • Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
• • Best Place to Work for Development – proud to be investing in people’s future
• •‍• Best Place to Work for Women – breaking down barriers to women's career progression

If you’re looking for a company with a strong culture, real career progression, and a people-first approach — all rooted in the heart of Liverpool — Grow with Acorn.

A Few Things to Know Before You Apply

We’re really excited that you’re considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:

• Checks & Clearances

All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.

• Visa Requirements

Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.

• We’re Here to Support You

We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.