Job Advert
Join AX where our people and purpose drive us forward
At AX, we’re passionate about keeping drivers on the road and delivering exceptional care when it matters most. As a leading accident assistance and aftercare provider, we support customers involved in non-fault accidents by supplying replacement vehicles and managing their claims with empathy and efficiency.
Our values Inspired to Innovate, Always Respectful, Fully Accountable, and Delivering Delight are at the heart of everything we do. We foster a culture that prioritises wellbeing, development, and inclusivity, ensuring our people feel supported and empowered every step of the way. We’re a team that values care, quality, and customer satisfaction. You’ll be part of a supportive environment where your work is appreciated, and your development is encouraged.
About the role
We are seeking a proactive and detail-oriented Claims Administrator to join our team. You will provide essential administrative support to our Cash Collection team, enabling the business to meet its pledge and cash collection targets through accuracy, efficiency, and collaboration. The ideal candidate will have a strong eye for detail, excellent communication skills, and a collaborative mindset. You will be required to attend the Fort Dunlop office for a minimum of two days per week.
What you’ll be doing
- act as the central point of distribution for incoming emails to the department
- push for commitment from third party insurer for payment and ensuring any disputes are highlighted to the settlement handler/ team immediately if they cannot be resolved as Claims Administrator.
- establish dispute of non -payment delays, investigating and resolving where able to do so
- efficiently manage outbound calls to clients for losses reimbursement.
- update the BackOffice system with accurate, clear records of discussions, next steps and time frames
- ensure the BackOffice system is updated in line with all protocols
- reinforce payment criteria set out by ABI to drive performance
- achieve objectives and targets set
- carry out reasonable tasks as requested by your Line Manager.
What you’ll bring
- desirable skills would be knowledge of ABI guidelines and GTA (General Terms of Agreement) protocols
- preferably but not essential demonstrable administration experience within a fast-paced office environment
- good written communication skills with the proven ability to capture a clear logical summary of situations
- effective time management skills including organisation of self and workload
- competent with using MS Office; Word, Excel and PowerPoint
- an ability to prioritise, recognising importance and urgency and working to tight deadlines
- detail conscious
- flexible attitude and approach with the ability to work on own initiative
- adaptable, tenacious self-starter who is results orientated
- demonstrate behaviour in line with Company values; Inspired to innovate, Always Respectful, Fully Accountable, Delivering Delight.
What we offer
- A salary of £23,634 per annum
- 22 days holiday (plus bank holidays), rising to 27 with service
- Workplace pension scheme
- Bupa Private Healthcare (optional)
- Life Assurance (4x salary)
- Employee Assistance Programme and wellbeing tools
- Retail discounts and savings
- Ongoing professional development and career growth opportunities
- One charity/volunteering day off per year.
Wellbeing, diversity and inclusion
For the second year in a row, we are proud to share that we’ve won an Inspiring Workplace Award. This is testament to our commitment to fostering a positive and inclusive workplace where every individual feels valued, supported, and empowered and remain focused on creating a culture where everyone can thrive and feel genuinely appreciated.
We have also achieved Thrive at Work Bronze Level accreditation from the West Midlands Combined Authority, recognising our commitment to improving health and wellbeing in our workplace.
If our values resonate with you and you’re excited about this opportunity, even if your experience doesn’t perfectly match, we’d love to hear from you. You might be just who we’re looking for.