Central Support Team Supervisor - FTC
Job ID
232474
Posted
21-Aug-2025
Service line
Advisory Segment
Role type
Full-time
Areas of Interest
Administrative
Location(s)
Birmingham - England - United Kingdom of Great Britain and Northern Ireland, London - England - United Kingdom of Great Britain and Northern Ireland, Manchester - England - United Kingdom of Great Britain and Northern Ireland
Role Purpose
Central Support Team Supervisor to support the regional FM teams on all administrative and operational support tasks. To be an escalation point for the wider support team.
Reporting into Central Support Team Manager.
Key Responsibilities
Regional Support
- Being a direct liaison point for the whole team in the completion of routine and unplanned tasks that require collation of data and statistics. Reviewing that data to ensure that it is correct and in line with requirements.
- Manage Central Support Team inbox and distribute emails where necessary as well as responding on individual enquiries.
- Outlook coordination, booking of business travel and expenses processing where necessary.
- Work with the Talent Partner and Hiring Manager to manage the recruitment and new starter process from start to finish to ensure an employee’s welcome to CBRE runs smoothly.
- Attend in-person meetings where necessary providing business updates.
- Manage CCTV/GDPR requests, track and act as Joint Data Controller for client activity.
- Point of contact on the in hours major incident management.
- Monthly client reporting.
- Create internal rotas for out of hours and busy times of year.
- Manage supplier relationships by attending monthly meetings.
Supervisor Role
- Be an escalation point for the team.
- Deal with any escalations from the wider support team which are unable to be dealt with at Coordinator level.
- Provide internal monthly updates from the CST to ODs/Ds and above by attending meetings.
Person Specification/Requirements
- Previous administrative experience
- Record of supervisory or management experience
- Good interpersonal skills
- Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met
- Maintains a positive attitude towards routine tasks
- Good IT skills (Word, Excel, Outlook, PowerPoint) – to at least intermediate standard
- Accurate and exceptional attention to detail
- Pro-active and enjoys working autonomously and as part of a wider team
- Confident and assertive where required
- Flexible approach to work
- Understands and appreciates the importance of using discretion
- Team player who deals effectively with colleagues and clients
- Experience gained from working within professional services environment
- Strong organisational and administration skills
- A good standard of education
- Exceptional communication skills, both verbally and in writing
- Proactively delegate workload