To ensure that the Care Navigation Hub & Reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team.
Care Navigation Hub Duties:
1. Making appointments and assisting with Triage forms
2. Taking requests for prescriptions from housebound patients
3. Maintaining Admin inboxes with patient requests and queries
4. Giving out results
5. Home visit requests
6. Deal with general enquiries
7. Contacting other providers
Reception Duties:
8. Greet and direct patients and visitors
9. Multisite practice so reception cover need at all 3 sites
10. Making appointments
11. Handing out prescriptions
12. Ensure outstanding queries are explained and handed over to next shift, as necessary
13. Respond to needs of doctors and nurses during surgery
14. Deal with general enquiries
Filing:
15. Filing and retrieving paperwork as requested (e.g. Lloyd George envelopes)
Prescriptions:
16. Dealing with requests for repeat prescriptions
17. Dealing with queries relating to prescriptions
General:
18. Input and extract information from Practice computer system
19. Observe health and safety guidelines at all times
20. General housekeeping (e.g. keeping reception and waiting areas tidy)
21. Any other reasonable duties as necessary
22. Observe Confidentiality policy and guidelines at all times
23. Opening up / locking up of practice premises and maintaining security in accordance with practice protocols
24. Have an overview of admin tasks (eg. cytology admin, recalls)
16 Hours per week:
Monday –13.00 – 19.00
Tuesday – OFF
Wednesday – OFF
Thursday – 14.00 – 19.00
Friday – 14.00 – 19.00
Job Type: Part-time
Pay: £12.21 per hour
Benefits:
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
Application deadline: 31/07/2025
Reference ID: BHGCN2025