Care Centre Operative of Distribution Hub

Role Summary
Our Kingston Care Centre stocks medical supplies which are distributed by van to our clients in the local area. You do not need medical experience for this position. Reporting to the Care Centre Manager, you will play a key role in ensuring the smooth and efficient operation of the Care Centre. Your responsibilities will include supporting day-to-day activities, maintaining high standards of service, and contributing to a safe, clean, and welcoming environment.

Key Responsibilities

• Provide excellent customer service by communicating clearly and professionally with both internal and external customers, consistently promoting Fittleworth’s values and reputation
• Support the smooth and efficient operation of the Care Centre, contributing to a positive, safe, and well-organised working environment.
• Accurately pick, check, pack, and dispatch customer orders, ensuring timely and precise fulfilment tailored to individual customer needs.
• Monitor stock levels and manage inventory, including ordering packing materials, restocking shelves, and placing emergency orders for out-of-stock items when required.
• Receive and process deliveries, checking goods against delivery notes and maintaining accurate records.
• Conduct quarterly stock checks and support stock control processes to ensure inventory accuracy.
• Maintain high standards of housekeeping throughout the Care Centre to ensure a clean, safe, and welcoming environment.
• Communicate effectively with the Customer Service Department and other teams to ensure seamless operations and resolve any issues promptly.
• Contribute to achieving Care Centre Key Performance Indicators (KPIs) and take an active role in continuous improvement initiatives.
• Demonstrate Fittleworth’s core values in all aspects of the role, fostering a collaborative and respectful workplace.
• Support additional projects and carry out other reasonable duties as assigned by the Care Centre Manager, Managing Director, or European Financial Director.
• Flexibility to work overtime when required to meet business needs.
• Confidently carry out required responsibilities when lone working or in the absence of the Care Centre Manager.

Skills & Experience

• Strong communication and interpersonal skills, with the ability to interact effectively and professionally with customers, colleagues, and external partners.
• Highly organised with excellent time management skills, able to prioritise tasks and manage workload efficiently.
• Proactive and self-motivated, demonstrating the ability to work independently as well as collaboratively within a team.
• Comfortable using computer systems and technology.
• Exceptional attention to detail, ensuring accuracy in order processing and inventory management.
• Ability to work effectively under pressure and meet tight deadlines while maintaining high standards of quality and service.
• Previous experience in a warehouse or logistics environment is desirable but not mandatory—full training will be provided.

About Us
Fittleworth Medical is a leading Dispensing Appliance Contractor (DAC) and provides a home dispensing service to over 60,000 clients across a wide range of products. Offering a cut-to-fit stoma product customisation service, we meet the diverse and individual needs of our clients. Fittleworth is part of the wider JDS Family and continues to be on a journey of rapid growth and transformation. Fittleworth provides a discreet and reliable home dispensing service through a dedicated Customer Service Team and 38 dispensing centres nationwide. At the heart of the business are Fittleworth’s 360 employees who live and breathe core principles to continue the Schneider legacy.

What we offer

• Life Insurance Cover x10 Annual Salary (Subject to T&C’s of scheme)
• Competitive full pension scheme of 8.5% employer contribution
• Employee cost of private healthcare covered with option to add family members
• A comprehensive, embedded Employee Assistance Programme
• Access to our bespoke employee reward platform “Fittle-perks” providing amazing perks such as discounts across major retailers and access to an online Wellbeing Centre
• 25 days annual leave + bank holidays (pro-rated for part time Associates) with the option to buy and sell annual leave
• 1 Me Day, 1 Volunteer day per annum
• Enhanced support on family friendly policy
• Flexible Working
• Internal refer a friend/family scheme