This is a full - time permanent position with City Cruises, London.
42.5 hours per week
Company Summary:
City Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world-class experiences and transportation services. We operate public dining and sightseeing cruises as well as private charters for corporate events, birthday parties, weddings, or other special occasions across London, and York.
Position Summary:
As a Captain, you will bring knowledge of vessel maintenance and interpersonal skills to our team. In return we are keen to support you in developing your career in the tourism industry and provide you the opportunity to be part of an active social culture and a great team! If this role sounds right for you, please get in touch!
Essential Duties & Responsibilities:
- Ensure vessels meet Company standards in terms of safety so our passengers remain safe and enjoy their experience on the River Thames.
- To comply with SMS regulations and ensure crew onboard follow and comply with these regulations and that all documentation is maintained and looked after at all times.
- Support the Captain in onboard safety training for all crew members.
- To navigate vessels on the River Thames safely in accordance with the Company passenger plan and PLA by laws and as directed by Captain.
- Safe mooring of the vessels at all times with extreme caution when embarking and disembarking passengers in accordance with the Company’s SMS.
- To provide a vessel safety announcement after leaving each pier to comply with Company SMS.
- To conduct a safety crew briefing every morning for tripping and functions before commencing service to the public.
- To account for and safely embark and disembark passengers from one of our recognised locations along the River Thames.
- To carry out daily vessel log checks in conjunction with the SMS procedures with specific attention to all safety equipment and engines.
- To report any maintenance checks or incidents as per the Company’s SMS.
- Check the vessel’s fuel level and if necessary, fuel the vessel before entering it into service.
- To ensure the vessel has an adequate supply of fresh clear running water onboard for passengers prior to commencing service.
- Ensure the vessel is clean, tidy and well presented at all times to comply with the Company’s SMS and London Port Health regulations.
- To give our passengers the best customer experience whilst sightseeing with City Cruises’.
- To lead by example and manage all crew on your vessel and are well presented and groomed in Company uniform at all times when representing City Cruises’ and serving to the public.
- To promote to onboard sales and other Company products as directed.
- Be an Ambassador for our RESPECT Service System & Values.
- Additional duties as may reasonably be required.
Educational Level/Qualifications:
- Educational Level/Qualifications
- SCTW95 Seaman Certificate.
- BML (Boat Master’s Licence) Tier 1 & 2.
- LKE (Local Knowledge Endorsement).
- RYA PB2 (Power Boat Level 2).
- Large Passenger Vessel endorsement (LPV).
Experience/Knowledge Required:
- Experience operating as Captain of large passenger vessels for over 2 years.
- Knowledge of vessel maintenance and vessel engineering.
- Signed off company’s M1, M2, M3, glassboats and Heritage fleet.
Desirable:
- Full understanding of Health & Safety afloat and ashore and implementation of Safety Management System, preferably to ISM standard, would be an advantage.
- Experience working within the hospitality industry.
- To promote brand image of City Cruises’.
- Experience of River Thames commentary/guiding.
- Signed off on the City Cruises Sightseeing and Charter Fleets, except for Diamond and Erasmus.
- Able to work as Mate across the entire fleet of vessels.
Personal Skills Required:
- Use excellent communication skills to perform great customer service.
- Willingness to learn and progress.
- To be able to write and speak English to the level required for the role.
- Act with integrity at all times.
- Approach everything with integrity with what you do.
- Deliver excellence through customer satisfaction and living our City Cruises values.
- To always exhibit a professional attitude.
- Calm and able to work well under pressure.
- Excellent numeracy and literacy skills.
- To be flexible in carrying out your duties at any of the Company’s locations, offices or departments and fulfil other tasks that fall within your post as required.
Job Types: Full-time, Permanent
Pay: £50,056.50 per year
Benefits:
- Discounted or free food
- Employee discount
Application question(s):
- Do you possess a SCTW95 Seaman Certificate?
- Do you hold a BML (Boat master’s Licence) Tier 1 & 2?
- Do you hold a LKE (Local Knowledge Endorsement)?
- Do you have a RYA PB2 (Power Boat Level 2) license?
- Do you possess a Large Passenger Vessel endorsement?
Work authorisation:
- United Kingdom (required)
Work Location: In person