The Child and Adolescent Mental Health Service (CAMHS) are seeking to recruit a Senior Administrator and Referrals Coordinator to provide a comprehensive admin and secretarial service for the Autism and Intellectual Disabilities Intensive Intervention Team (AID-IIT) and Orchids Team.
As well as undertaking secretarial duties, the post-holder will co-ordinate the administrative work of the clinical team and liaise with families, health care professionals and other external agencies, whilst acting as the first point of contact for the service. We are looking for an organised, motivated and committed individual who will have experience networking and communicating with a large team. An excellent typing ability and high-level communication skills are essential.
The successful candidate will need to meet the criteria detailed in the person specification, as well as having proven organisational skills, and the ability to prioritise an interesting and varied workload.
The postholder will be responsible for providing a proactive, comprehensive administrative and secretarial service to a multi-disciplinary team, enabling the team to operate effectively and efficiently.
The administrator is often the first point of contact for families/carers and other members of the child/young person’s network and plays an important role in ensuring a good patient experience and positive image of the service.
Managing and overseeing the administrative component of the Trust patient database, i.e., inputting referral and patient information, monitoring and updating operational data quality, etc.
About our locations:
Maudsley Hospital (headquarters)
Our Trust headquarters is located at Denmark Hill less than 5 minutes from the train station (zone 2) and is within walking distance from the beautiful green spaces of Ruskin Park and the vibrant high-street that offers great shopping opportunities and with a wide range of restaurants. We also provide services and operate across other locations, such as London boroughs of Croydon, Lambeth, Lewisham and Southwark, and substance misuse services for residents of Bexley, Lambeth, Greenwich and Wandsworth.
Flexible working:
As one of the few Trusts in London we are proud to offer flexible working as part of our new ways of working, and we are happy to talk flexible working at the interview stage. In this role you will be able to work Monday to Friday in the time frames from 9am to 5pm, giving you the very best of good work life balance. (This may include working early mornings, late evenings or some Saturdays as part of the core working hours/working pattern for this post)
The post is based at the Michael Rutter Centre (moving to Pears Maudsley Centre) which facilitates close working and support for the postholder with other staff across National and Specialist CAMHS. (Due to move to the Pears Maudsley Children and Young People (PMCYP) at the Maudsley Hospital in late 2025/early 2026)
- To provide a professional and confidential administration service, including taking minutes at meetings, managing team mailboxes and mobiles phones.
- To assist people in a helpful, diplomatic and tactful manner; screening and rerouting calls, as appropriate. Taking clear, concise messages and dealing with general enquiries, where appropriate.
- To act independently to ensure daily tasks and on-going workloads are prioritised and completed within agreed timescales.
- To arrange appointments and meetings as required.
- Oversee the administrative/contracting component of the Trust patient database ensuring patient details are updated and accurate at all times, whilst adhering to timescales and data protection.
- To monitor and maintain accurate waiting lists, in conjunction with the clinical team
- To participate in the preparation of PPI events, conferences and projects.
- Support admin trainees and temporary staff, ensuring access to ICT and the relevant Trust policies.
- To provide cover for colleagues, including ad hoc reception cover (as required), across CAMHS National and Specialist Outpatients.
- Assist teams with the development of patient information and team leaflets.
- To attend, and actively participate in, administration team meetings to assist in the implementation and continual review of systems to ensure good practice.
- To assist in service user feedback and PPI.