Business Support Apprentice

Cheshire East is an amazing place to live and work. As one of the largest employers in the borough, we are able to offer you a wide range of challenging and rewarding career opportunities.

At Cheshire East Council we are working for a brighter future – together and our commitment to you is that our workplace culture will provide a shared purpose, a well-led organisation with valued people succeeding together as one team and one council to deliver the best service for our customers and communities.

If you want to be part of our award-winning council and contribute to our ongoing success, have the flexibility and drive to enable us to innovate, are committed to working as part of a team and striving to deliver exceptional service wherever you can, we would especially like to hear from you.

As an equal opportunities employer, we welcome applicants from all backgrounds and want our workforce to reflect the diversity of our local communities so that we can all work for a brighter future - together.

Brighter Future

www.cheshireeast.gov.uk/jobs-and-careers/employee-benefits.aspx

About the apprenticeship

• Efficient and effective use of information technology relative to the service including MS office applications, IBS systems, bespoke systems and the internet; to maintain data bases, update records, generate work and information reports including the placement of orders, issuing of invoices and responding to external email requests.
• Receive, answer and deal with face-to-face and telephone enquiries from the public, outside organisations and internal clients, to provide accurate information and excellent customer service, referring callers on only where matters require the personal attention of a team member.
• Undertake clerical and administrative duties, ensuring that all correspondence is dealt with promptly and to a high standard of presentation and that service standards are met or exceeded.
• Organise and carry out procedures aligned to the department as required, to ensure that supplies and financial records are maintained efficiently. This may include reconciliation of income, preparation of banking for submission to accounts, accurate input of work costings into the corporate systems including time sheets and holidays.
• Organise meetings and other events involving team members, if required attend, take notes, and arrange and monitor subsequent follow up actions.
• To engage with service users, including preparation, distribution and analysis of questionnaires relating to the service; and contribution to campaigns and promotions, including planning and assisting in events and the effective delivery of Services
• Develop and maintain accurate recording systems and a comprehensive filing system, to provide efficient and readily accessible sources of information and accurate statistics.

Apprenticeship qualification and training

• Business Administrator Level 3 Apprenticeship Standard
• Functional skills or equivalent at Level 2 - English and mathematics
• In-house development programme to support the development of knowledge, skills and behaviours.

Career progression

Environmental Business Support has an excellent track record of successfully bringing through apprentices and employing them on full time contracts.

About the employer

Ansa delivers waste and recycling services for Cheshire East Council, along with grounds maintenance, fleet services and street cleansing functions.

Employer

Cheshire East Council

Environmental Hub

Cledford Lane
Middlewich
Cheshire
CW10 0JR

Working week

Monday - Friday between 7.00am - 5.00pm
37 hours per week

Qualifications required.

GCSE or equivalent in English (Essential), GCSE or equivalent in Mathematics (Essential)

Skills required.

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, administrative skills, Team working, Initiative,

Things to consider.

* Must be confident of travel to Middlewich each day. * The jobholder may be required at any time to undertake any work up to and/or at a level consistent with existing responsibilities. These tasks may be at any location in Cheshire East, to ensure the effective deployment of labour, materials, transport, and equipment to meet daily service requirements.

Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application.

If you have not heard from us within 4 weeks of the closing date then it is likely that you have not been shortlisted on this occasion, however please do not be discouraged from applying again.

For any technical enquiries please email sourcingteam@ecwip.co.uk

Please quote job reference number in all correspondence.