7 Hospitality Management is looking for an enthusiastic & dedicated Breakfast Team Member as part of our F&B team to join us in this exciting opportunity. This is Permanent role based at our Dalhousie Castle Hotel & Aqueous Spa. As a Team Member, you will play a crucial role in delivering exceptional guest experiences while ensuring the smooth operation of our establishment. Your responsibilities will encompass various aspects of food service and hospitality, contributing to a welcoming atmosphere for all guests.
Just eight miles from Edinburgh but a million miles from the hustle and bustle of city life, our ancient fortress is the perfect spot to relax and unwind in blissful seclusion. Standing in eleven acres of private parkland and wooded valleys, it’s a place to make memories, to bring to life 800 years of history and to enjoy the best of Scottish hospitality. The hotel features, 29 characterful Scottish bedrooms, a unique award winning dining experience in the double AA rosettes Dalhousie Dungeon restaurant, an Orangery, Aqueous Spa and 5 conference and function suites.
Responsibilities
As a Breakfast Team Member for the Dalhousie Castle Hotel & Aqueous Spa, we are looking for a positive can do attitude to drive exceptional standards and guest experience. You will be responsible for the following tasks;
- Provide outstanding guest services by greeting customers warmly and addressing their needs promptly.
- Assist in food preparation and presentation, adhering to culinary standards and food safety regulations.
- Engage in upselling techniques to enhance the guest experience and promote menu items effectively.
- Maintain cleanliness and organisation within the kitchen and dining areas, ensuring compliance with health and safety standards.
- Perform basic maths for order processing and cash handling accurately.
- Collaborate with team members to ensure efficient service during peak hours, demonstrating excellent time management skills.
- Participate in training sessions to enhance culinary skills and knowledge of menu offerings.
- F&B operations across restaurant, bar and function rooms
· All complaints, comments, special requests and other business are to be recorded in the daily handover log
· Set to and maintain breakfast standards
· Prepare and serve food items to company and hygiene standards
· To clear and set tables
· To complete all statutory training within set timelines
· Responsible for maintaining a comfortable atmosphere in the public areas by controlling and monitoring heating, lighting, music/tv
· To operate the hotel’s EPOS systems and to be fully conversant on till systems.
· To provide a warm welcome to all guests and ensure they receive excellent quality of service when in any of the F&B outlets and throughout the hotel
· Polishing cutlery and preparation of glasses and crockery ready for service
- Ensure you are remaining fully compliant with licensing laws, health and safety and other statutory regulations
- Completion of the shift handovers and shift checklists
- To be aware of all local events, all local competitors to ensure that our F&B operation and product remains the market leader
- Ensure compliance with regard to food hygiene and hotel food and beverage systems in line with the company Food Policy & current legislation
Skills
- Strong understanding of food safety practices and regulations.
- Excellent guest service skills with a friendly and approachable demeanour.
- Basic culinary skills with an eagerness to learn more about food preparation.
- Proficient in basic maths for handling transactions and order calculations.
- Effective time management abilities to prioritise tasks during busy periods.
- Experience in hospitality or restaurant settings is advantageous but not essential.
- A team-oriented mindset with the ability to work collaboratively in a fast-paced environment.
Our Values
· Transparency | We ensure clarity in communication so that there are no surprises
· Ownership | We think and perform like owners
· Driven | We have a constant desire for improvement
· Investment in our People | We continuously invest in our people to ensure that they are the best that they can be
Benefits
· Pension Scheme
· Discounted Hotel Stays across our 7H Portfolio
· Discounted Food and Beverage across our 7H Portfolio
· Enjoy your birthday off!
· Employee of the month programme
· Employee Assistance Programme (EAP)
· Online Retail Discounts
· Long service recognition scheme
· Complimentary overnight stay within probationary period
· Free use of leisure club facilities within other 7H hotels
Job Types: Part-time, Zero hours contract
Pay: Up to £12.21 per hour
Additional pay:
- Tips
Benefits:
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Experience:
- Hospitality: 3 years (preferred)
- Customer service: 3 years (preferred)
Work Location: In person
Join us as a Team Member and contribute to creating memorable experiences for our guests while developing your skills in the culinary and hospitality fields.
Job Types: Part-time, Permanent, Zero hours contract
Pay: £12.21 per hour
Additional pay:
- Tips
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Work Location: In person