Barista

Waterstones / Foyles
Cambridge, England
Full time
3 weeks ago

Job Description – Barista

What better place to sit down and have a relaxing cup of coffee (and a slice of cake!) than in one of our bookshop cafes. We are called Café W and we are keen to find the best baristas to help promote a comfortable environment, serve excellent drinks and food and deliver outstanding customer service.

Job Purpose
Being a barista isn’t about waiting for customers to come to the counter and just serve them what they asked for. It is about talking to them, engaging with them and making sure they want to return time and time again. In order to help you become a fantastic barista we have created the following competencies which we need all our cafe team to consistently deliver.

Deliver Great Customer Service
Conducting all work in a professional manner and to a high level of quality. Constantly seeking to improve processes and service to better meet customer needs. Influencing and persuading others to share information to improve our offer and customer engagement.

Ensure the shop maintains high standards
High standards, to attract footfall and engage and motivate our customers towards making a purchase. Set out displays and maintain café environment to ensure a welcoming space in which to relax and have a positive experience as well as maintaining the minimum café audit requirements.

Deliver the Commercial Offer
Understanding what drives long-term profitability and how we can all make a difference. Demonstrating commercial business sense in every decision and action. Understanding own contribution and ensuring that individual Cafe and shop goals are aligned with the overall business strategy.

Show a level of Commitment
Driving personal and career development in oneself and others. Managing performance, inspiring a passion for learning, being able to give and receive feedback. Developing the capability of individuals, yourself and the business through sharing information, best practice and knowledge.

Be flexible and show your initiative
Focusing effort on goals and objectives and showing the determination to make things happen, even under pressure. Being able to manage time, priorities, commitment and motivation. Committing to delivering results and taking actions to overcome obstacles and seek solutions. Analysing information and recognising trends to help make the most appropriate decisions.

Love our products and want to learn about the industry
Understanding the commercial aspects of the market in which Waterstones Cafes operate. Using this information to make informed decisions and guide the activity of self and others.

Be part of the team
Inspire and drive performance through coaching and leadership. Demonstrate integrity and personal credibility. Demonstrate the right behaviours, skills and knowledge to embed that within the culture of Waterstones. Manage individual Baristas to maximise their potential, adapting communication to individual needs.

Core Processes
There are a number of processes that we will expect you to be able to do in the course of your job – these are available for you to look through and of course if there are any you don’t understand then we will show you how to do them.

What are you looking for?
We will need you to be able to demonstrate the following

What’s in it for me?
If you do have a passion for coffee, food and books, then you will love this:

Job Types: Full-time, Permanent

Pay: From £12.38 per hour

Benefits:

Work Location: In person

Apply
Other Job Recommendations:

Barista/All Rounder

eat bake sleep
Rother, England
We are a very busy cafe and Bakery located in the heart of Rye, east sussex.Serving all day brunch, great coffee and baked good....
4 days ago

Experienced Barista with Latte Art skills (available on weekends)

Sendero Specialty Coffee
City of London, England
£12 - £13 an hour
We are looking for part time team members with a strong focus on customer service and great quality and available on weekends...
4 days ago

Barista/Café Assistant

Sunny barber shop
Vale of Glamorgan, Wales
Meeting & greeting our customers. Preparing range of food and drinks, providing great customer service and general serving /...
3 weeks ago

Barista

STREET FOOD VAN
Cambridge, England
Barista required full time in a busy Cambridge central location (Silver Street) Easy commute to work via cycle, bus or walk if...
4 weeks ago

Experienced Barista for city centre cafe

Zebra Coffee
City of Edinburgh, Scotland
We are open from 8:00am – 6:00pm and shifts range between 7:30am - 6:30pm (these will increase slightly over the Edinburgh Fringe...
3 weeks ago

Barista/Front of House

Ride Coffee House
Aberdeenshire, Scotland
  • Tips
  • Casual dress
  • Company pension...
3 weeks ago

Experienced barista

Cosycoffee
Lancashire, England
We are currently recruiting a trained barista to join our team in our busy town centre coffee shop. Barista experience and...
2 weeks ago