Hastings Hotels is a family owned luxury hotel group based in Northern Ireland. We believe it's our people who create the exceptional experiences we offer our guests. When we work together, we can do amazing things.
We’re excited to be opening The Halt, our newest concept bar located in the former Europa Bus Station – right in the heart of Belfast City Centre. Whether it's grabbing a coffee on the commute or catching up with friends over pints, cocktails, and casual bites, The Halt will be a vibrant, contemporary space with great atmosphere and great people.
We are now on the lookout for a passionate and reliable team to bring this new concept to life.
About The Role
To be responsible for the presentation of the bar and the service of beverages and snacks for greatest enjoyment of our guests. To maintain the cleanliness of the service areas according to Hastings Standards.
- To serve food and beverages to guests ensuring the highest standard of service and that all guest needs and expectations are met. Typical tasks include, bar stocks, preparing and serving beverages, taking orders and payments.
- Greeting guests and responding to their queries
- To ensure all cash, charges, floats and till procedures are carried out correctly
- To use equipment and bar pumps efficiently, to maintain proper measures and ensure minimum wastage.
- To always maintain the security of stock areas, immediately reporting any breaches.
- To be knowledgeable about the hotel offerings and be proactive in the sale of these to guests.
- To ensure that guest concerns are dealt with politely and efficiently, reporting them to the Supervisor/Manager on duty.
- To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
- To comply with all health, safety and hygiene policies and procedures.
- Any other duties as required by management.
About You
We would love you to have some similar previous experience, but this is not essential as our Food and Beverage Managers will provide you with full training.
Required Criteria
- Must have previous bar experience gained in a quality hotel/bar.
- Must have a professional appearance.
- Must have excellent communication and basic numeracy skills.
- Good Command of English Language.
- Right to Work in the United Kingdom.
- Must be educated to GCSE level of the equivalent with grades A-C in English and Maths.
Skills Needed
Customer Service, Hospitality, Bar Skills, Bar Service
About The Company
Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.
Company Culture
Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff.
It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group.
We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey.
As a result, we are proud to have some of the best staff retention levels in the hospitality industry.
Company Benefits
We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday off, and opportunities for career progression and development.
Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Cycle to work, Competitive salary, Event tickets, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Long service recognition, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Employee of the Month
Salary
£23,660.00 per year