Excellerate Group is a dynamic, technology led market leader for the provision of soft services across the UK and Ireland.
We are an industry disrupter delivering data driven, use based services to clients across a variety of sectors. Our growing success is built on creating bespoke dynamic solutions which have the ability to evolve and flex to the needs of our clients.
Excellerate Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all colleagues.
Job Title: Regional Area Manager
Location: Berkshire
Reporting to: Regional Director
Salary: £33,000-£35,000 per annum depending on experience
The Opportunity
We are currently seeking an Area Manager who is passionate about service excellence, team leadership, and client satisfaction. If you are proactive, professional, and possess the ability to balance friendliness with assertiveness, this role offers an exciting opportunity to contribute to our growing success.
Key Responsibilities
- Client Relationship Management: Build and maintain strong relationships with clients, ensuring their satisfaction by delivering on contractual SLAs and KPIs.
- Operational Leadership: Oversee the day-to-day operations across various sites, ensuring efficient service delivery by supervising team members, subcontractors, and service providers.
- Team Development: Lead, motivate, and develop your team, fostering a positive work environment that promotes retention and high performance.
- Compliance & Safety: Ensure all operations are conducted in a safe manner, in compliance with company policies, relevant legislation, and financial targets.
- Recruitment & HR: Assist in the recruitment and vetting process, ensuring alignment with company and client policies, and strictly adhere to all HR procedures.
- Coordination & Collaboration: Work closely with our People Services, Payroll, and Operations teams to maintain high standards of service delivery and client satisfaction at all sites.
Role Requirements
- Must have the right to work in the UK.
- A clean driving license is essential as travel to various sites is required.
- Company Car, Laptop and Mobile Phone also supplied
- Hours - To be discussed at Interview as site visits are required daily
Why Join Us?
We are committed to supporting our employees’ well-being and professional growth through our Employee Assistance Programme and a culture that values excellence and innovation. We also offer Cycle to Work and Refer a Friend schemes.