Are you ready to chart your own career path? At SJP we need talented individuals like yourself to support our evolving culture. If you’re seeking an employer that is passionate about excellence, innovation and autonomy, SJP could be the place for you.
At a glance:
Location: Cirencester Office
Workplace Type: Hybrid
Employment Type: Permanent
Seniority: Entry Level
The role:
The Application Support Assistant role sits within a team which supports a variety of applications within the St. James’s Place Production estate. The role forms part of the SJP Business Systems team that is central to the effective application management, maintaining high availability of production systems supporting many business functions, the partnership and clients
The Business Systems team sits alongside other support teams within Technology Operations with the aim to ensure all applications / services within the team’s remit are running smoothly, performant and highly available as we as acting as 2nd / 3rd line support for calls raised by the user community.
Who we're looking for:
We are seeking a positive and proactive person, with an analytical and personable approach, who enjoys collaboration, coordination and resolving issues for your team and wider business. The successful person will be organised, a solution finder who can communicate and build relationships with a variety of
What you'll be doing:
- Answering support calls via our IT Ticketing System (ServiceNow), investigation of user issues and providing solutions
- Routine maintenance and testing for our IT applications and application hosting environments.
- Assist the 1st & 2nd Line support teams where appropriate
- Handle and administer the Application Performance Management and Secure File Transfer Protocol (SFTP) systems.
- Develop a strong understanding of the applications used within the Application Team.
- Proactively identify improvements, for efficiency, service delivery and recurring issues logs
- Work closely with technology operations teams to develop high level understanding of other support areas and functions
Essential Criteria
- Familiarity with IT Ticketing systems like ServiceNow or JIRA or other
- An understanding of web based systems
- Outstanding communication skills including verbal and written English
- Ability to work flexibly to be able to support the business and system testing when required
Desirable Criteria
- Experience of supporting a 1st or 2nd line IT Team or Function
- Knowledge or experience using of Salesforce
What's in it for you?
We reward you for the work you do, whether that’s through our discretionary annual bonus scheme that reflects both personal and company performance, competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days), or online rewards platform with a variety of discounts.
We also have benefits to support whatever stage of life you are in, including:
- Competitive parental leave (26 weeks full pay)
- Private medical insurance (optional taxable benefit)
- 10% non-contributory pension (increasing with length of service)
Reasonable Adjustments
We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know by emailing us at careers@sjp.co.uk
Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.
What's next?
If you're excited about this role and believe you have the skills and experience we're looking for, we'd love to hear from you! Please submit an application by clicking ‘apply’ below and our team will be in touch.
As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.
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