At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business.
Our five core values – Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness – are at the heart of everything we do, guiding our strategy and shaping our culture. We're a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive.
Hybrid working: All Starling Bank colleagues spend a minimum of 10 days per month in the office with flexibility to work the rest from home.
The Opportunity:
As an AML QA Team Leader at Starling Bank you will lead a team of Quality Assurance Analysts responsible for assuring the detection and prevention of money laundering and terrorist financing. Successful candidates will have experience of managing teams and have expert knowledge of anti money laundering and counter terrorist financing practices.
Applications for this role will close on Friday 1st August 2025, at 12pm.
The Shifts:
We enable our customers to manage their money 24 hours a day, 7 days a week, 365 days a year. Whenever they need us, we will be there. This role will operate on a shift pattern of 37.5 hours a week per week (5 x 7.5hr shifts), Monday - Friday, 9am-5.30pm.
Our recruitment process:
Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious.
Following your application being reviewed, you can expect the below:
Stage 1 - Video Interview QA Operations Manager and a QA Team Lead
Stage 2 - Video Interview and Task with the QA Operations Manager and a QA Team Lead
Key Accountabilities or Responsibilities::
- Lead a team of AML & CTF Quality Assurance Analysts.
- Manage resource allocation and ensure that activities are completed within agreed timescales.
- Manage training and competency of the Quality Assurance Team to support ongoing colleague development.
- Maintain a detailed understanding of internal AML & CTF Policy and relevant legislation / regulation.
- Assess and report on the effectiveness of AML & CTF Investigation systems and processes on a regular basis.
- Proactively identify financial crime risks and propose / implement solutions in response.
- Maintain accurate audit records of Quality Assurance activities.
- Provide AML & CTF subject matter expert support to colleagues.
- Support the growth of Starling by being proactive, raising risks, speaking up and providing solutions to digitise, automate and improve processes.
- Any other reasonable management request.
Essential Skills & Experience::
- Expert knowledge of AML & CTF legislation / regulation and preventive measures.
- Expert knowledge of money laundering typologies and trends for financial services.
- Experience leading teams and people management (including providing training, coaching and feedback).
- Experience working in Quality Assurance.
- Experience of workflow management.
- Experience of leading and completing investigations.
- Experience using and configuring transaction monitoring tools to identify suspicious activity.
- Able to draw own conclusions based on relevant data and make the right decisions, considering both the business and customer outcomes.
- Meticulous and organised with ability to manage workloads across a team.
- Enjoy working in a team environment.
- 25 days holiday (plus take your public holiday allowance whenever works best for you)
- An extra day’s holiday for your birthday
- Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
- 16 hours paid volunteering time a year
- Salary sacrifice, company enhanced pension scheme
- Life insurance at 4x your salary & group income protection
- Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
- Generous family-friendly policies
- Incentives refer a friend scheme
- Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
- Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing
You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.
Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.